Unable to connect to internet with UMobile Package RM38
Hi,
I am having an issue with the connection where the signal shows 75% but unable to connect to the network. I've created a new dial-up profile and tried rebooting the router several times. Appreciate that anyone could help to provide an appropriate solution.
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Hi, thanks for posting question here.
You may check whether the router can get IP address and troubleshoot following the guide below:
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I've updated the DNS settings but it's still the same problem with the connection. Please find the following screenshot.
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Hi, thanks for your update.
You may change the Network Mode into 4G Preffered.
If there is still no internet, it is suggested to take the sim card out of the router and put it into your phone to check.
Or you may insert another SIM card into the router to confirm.
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Hi,
I've tried to insert the Umobile SIM card and it works with my mobile. 4G preferred is selected but I am still facing the same issue. The router works fine with Maxis and it gives problem when switch to a Umobile Sim.
Can you advise if any updates needs to be done or provides the firmware that can supports Umobile connection.
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Please advise the updates.
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Hi, we sincerely recommend submitting a support ticket via email for efficient assistance. Please include your Forum ID, community nickname, a detailed description of the issue, and the troubleshooting steps you've taken in the subject line or body of your email. Then we will escalate your ticket to the engineering team for further analysis.
Thank you.
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Hi, to assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you later. Please pay attention to your email box for follow-up.
Welcome to share solution here if the problem is resolved.
Thank you.
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