No Internet every 10-15 second in Archer c80
In every 10 - 15 second wireless devices showing wifi Connected but no Internet in Archer c80. Please fix this.
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Hi @Koushik7788,
There are a few different cases related with unstable connection, including WAN connection unstable and wireless client devices unstable.
For WAN connection unstable (Router Internet LED turns red/orange occasionally):
1) Connect a PC directly into your modem to verify if your ISP Internet is stable.
2) Make sure the Ethernet cable between your modem and the Router is connected properly, replaced old cables with new ones.
3) Change the DNS Server of the Router, login the web management interface of the Router, go to Advanced > Network > Internet > Advanced Settings, change the two DNS Servers into 1.1.1.1 and 8.8.8.8.
4) Go to Advanced > System > Firmware Update to upgrade the firmware of the Router.
For wireless client devices unstable:
1) Make sure the Router is properly placed, it should be put in open area instead of inside a cabinet or shelf.
2) Login the web management interface of the Router, go to Advanced > Wireless > Wireless Settings, change the wireless channel into another one.
3) For 2.4GHz wireless client devices, adjust 2.4GHz channel width into 20MHz, for 5G wireless client devices, adjust 5GHz channel width into 80MHz or 40MHz to avoid interference.
In addition, the tech team was made aware of your issue, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box and confirm.
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@Joseph-TP After recent update this issue is occurring. This issue did not exist before the update.
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Hi @Koushik7788,
The tech team has contacted you via email. Did you receive the email? If there is any update, it is recommended that you reply to the email to get a faster response and suggestions.
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@Joseph-TP I did not receive any email 🙁
Joseph-TP wrote
Hi @Koushik7788,
The tech team has contacted you via email. Did you receive the email? If there is any update, it is recommended that you reply to the email to get a faster response and suggestions.
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Hi @Koushik7788,
Please check your spam folder to see if there is a ticket from tp-link? I have also tried to contact you again via email.
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