Help needed with TP-Link AC1300 High Gain USB 3.0 Wi-Fi Dongle

Help needed with TP-Link AC1300 High Gain USB 3.0 Wi-Fi Dongle

Help needed with TP-Link AC1300 High Gain USB 3.0 Wi-Fi Dongle
Help needed with TP-Link AC1300 High Gain USB 3.0 Wi-Fi Dongle
Thursday
Model: Archer T3U  
Hardware Version: V1
Firmware Version:

I purchased this dongle a month or so ago - https://www.amazon.co.uk/dp/B084WBTTN6?ref=ppx_yo2ov_dt_b_fed_asin_title

Up until a week or so ago it had been working great. Then I began to get pages not loading/spinning intermittently and 'unable to resolve DNS' notifications despite the tray icon indicating that I was still connected to the WiFi. I would then need to manually disconnect via the Wifi icon in the tray and reconnect again, it would resolve the issue for around 10 minutes before it happened again.

So, I tried every USB port on my machine, I've also uninstalled the device including drives completely and reinstalled it and the problem still rears its head eventually, these all seem to be temporary fixes to an as yet unidentified issue. I'm tearing my hair out now because I'll be setting up some of my scripts that run over night only to find they've encountered endless network errors because of these issues.

Here is a screenshot from the events log in the settings of the device, you can see the cycle that I am stuck in with it (device configured, device not started (problems are present), delete, uninstall, reinitiate, problems go away for a bit) - https://i.imgur.com/esLH9au.png

Any and all suggestions would be most welcome!

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#1
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3 Reply
Re:Help needed with TP-Link AC1300 High Gain USB 3.0 Wi-Fi Dongle
Friday

  @Tom__M 

 

Hi, welcome to our community.

It is a pity that I can not open the screenshot you shared-https://i.imgur.com/esLH9au.png

It is suggested to follow Case5 in the guide below to troubleshoot and feedback us the results if you need further help:
What should I do if the TP-Link network adapter is not working properly in my computer?

You may also change DNS into 8.8.8.8/8.8.4.4 on your computer for a try.

BTW, what is the operating system of your computer?

 

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#2
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Re:Help needed with TP-Link AC1300 High Gain USB 3.0 Wi-Fi Dongle
Friday

  @Marvin_S 

Thanks for the response, I'm not sure why you're not able to open that image. When I click the link in my original post and your comment it opens right away. Here is the image:

 

 

Thanks for the link, I have done all troubleshooting with TP Link Phone and Chat services and still no resolution. The operating system is Windows 10. 

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#3
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Re:Help needed with TP-Link AC1300 High Gain USB 3.0 Wi-Fi Dongle
Monday

  @Tom__M 

 

Hi, I noticed that the technical support team has created a ticket to follow up your case.

It is suggested to follow their procedure. Thanks for your cooperation~

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#4
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