Archer GE800 facing constant issues
Hello, we recently purchased the Archer GE800 along with about 4 extender devices around 2-3 weeks ago. The router began randomly restarting and stopping around a day or two after setting it up, and we thought it could be an issue with system updates; but nothing that was tweaked in the software fixed it. The issue persisted for about a week until we just factory reset the modem along with giving it better cooling ensuring it doesn't overheat. Everything was fine for a week until today, the issue had randomly sprung back. The connection would randomly stop and restart every few minutes; and it was incredibly frustrating. We changed the power supply, nothing happened. We factory reset it yet again, painstakingly setting up everything all over and yet its still restarting randomly.
Are there any known solutions? Is this device possibly defective? Please let me know. Also, the internet provider itself has no issues, so its certainly a problem with this device.
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Adm_SkyWalker wrote
@Kevin_Z
Yes. That is exactly what is happening. My router starts randomly restarting if I set the 6G network name to the same name as the 2.4G and 5G.
I use the MLO instead of the 6G but the router was restarting regaurdless of what was connected to it. Since the router was restarting, it effected all devices on the network to include the wired.
he only devices connected to the 6G/MLO are my mobile devices along with a TV and PS5. But they have no problem what so ever so long as the 6G name is not the same as the 2.4G and 5G.
Thank you for the beta firmware, but I preffer to wait for the final version.
@Adm_SkyWalker I see. Thank you for the details.
I checked with the development team and was informed that there is currently no estimated release date for the final official firmware for GE800.
We recommend installing the beta firmware, which aims to address the random restart issue.
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@Kevin_Z i'm having the same intermitent connection issues on the LAN about 10 times a day and the router is brand new and i've had it for less than a month. it was to replace the Archver 11000 which was doing the exact same thing and I will never, ever, ever, ever, ever, ever purchase anything from TP-Link again. i need the beta firmware to try out otherwise i'm returning the router. how do i get the link?
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OmarZiada wrote
@Kevin_Z i'm having the same intermitent connection issues on the LAN about 10 times a day and the router is brand new and i've had it for less than a month. it was to replace the Archver 11000 which was doing the exact same thing and I will never, ever, ever, ever, ever, ever purchase anything from TP-Link again. i need the beta firmware to try out otherwise i'm returning the router. how do i get the link?
@OmarZiada Sorry to hear that you experience intermittent connection issues with the LAN connection.
The development team provided a beta firmware, and I will send it to you via private message. Please check if it will help resolve the issue.
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Kevin_Z wrote
OmarZiada wrote
@Kevin_Z i'm having the same intermitent connection issues on the LAN about 10 times a day and the router is brand new and i've had it for less than a month. it was to replace the Archver 11000 which was doing the exact same thing and I will never, ever, ever, ever, ever, ever purchase anything from TP-Link again. i need the beta firmware to try out otherwise i'm returning the router. how do i get the link?
@OmarZiada Sorry to hear that you experience intermittent connection issues with the LAN connection.
The development team provided a beta firmware, and I will send it to you via private message. Please check if it will help resolve the issue.
Can I get the beta firmware too?
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ABC_ChoCo wrote
@OmarZiada Sorry to hear that you experience intermittent connection issues with the LAN connection.
The development team provided a beta firmware, and I will send it to you via private message. Please check if it will help resolve the issue.
Can I get the beta firmware too?
@ABC_ChoCo Here we're talking about beta firmware for Archer GE800 V1. Are you looking for that?
I remember you reported issues related to Archer BE550 V1. Please confirm.
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Yes. I returned the BE550 and purchased the GE800. Can you send me GE800 beta firmware?
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@Kevin_Z thank you, how would i get the link to the beta?
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@Kevin_Z Hi I have not received anything yet, can you please send me the beta firmware asap please!
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