Problem with new E4 (v4) as satellite deco

Problem with new E4 (v4) as satellite deco

Problem with new E4 (v4) as satellite deco
Problem with new E4 (v4) as satellite deco
a week ago - last edited a week ago
Model: Deco E4  
Hardware Version: V4
Firmware Version: 1.1.1 Build 20240104 Rel. 55043

Hello,

 

 

So I was waiting to be solved, Problem with new X10 as satellite deco

 

And I thought buying an E4 will fulfill my need, because I had 3 of them already in my Deco Mesh network. But apparently the one I just bought is 

E4 with hardware version 4, and my existing are E4 hardware version 1

 

So the new E4 (version 4) issues:

1. Online but no clients are connected

2. The name become blank / custon when online

3. The timezone is wrong

4. Not showing which Deco is connected to

 

Anyway here's my network setup:

 

Operation Mode: Access Point

Main Deco: X60 (2.0) 1.5.3 Build 20231227 Rel. 62665

 

Complete list:

 

Notice when the newly added E4 "Hallway" is offline , the Show Map icon is visible. But when it's online:

 

 

The Show Map is gone, and the E4 name become Custom.

 

Device name is blank (from web ui of main deco):

 

Timezone is wrong (from web ui of problematic E4):

 

The correct timezone (from web ui of main deco):

 

Current signal source is blank:

 

 

Please help to fix the issue. I had spent 2 additional Deco units (X10 and E4) for nothing!

 

 

  0      
  0      
#1
Options
2 Reply
Re:Problem with new E4 (v4) as satellite deco
a week ago

  @armanto 

 

Hi, thanks for sharing question here.

It is not that more Decos will bring better performance.It is sincerely suggested to follow this guide: 
How many Deco units can I add to my Deco mesh network?

 

So you may consider returning the new Deco E4 and take next action after the escalated case is resolved.

  0  
  0  
#2
Options
Re:Problem with new E4 (v4) as satellite deco
a week ago - last edited a week ago

Thank you for the reply.

 

But:

1. In my country Indonesia, is not that simple to refund.

2. In Indonesia the house is built using concrete, the signal is not good in 1 particular room.

3. At this point I don't care about the throughput, I just want my new E4 to work

 

So can I get some technical help on this? Thank you!

  0  
  0  
#3
Options