Changed e-mail address
Hello,
I have seen few threads on the topic already but none work for me.
The option to change owner is not available in the app
I have added my new e-mail address as manager but I need to change the owner in 27 days
This thing provides direct access to my home
How do I get it sorted ?
Momchil
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Hi, glad to hear your issue was resolved by app updating. Next time there is similar problem happens, it is also suggested to change another phone to check~
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Hi, thanks for your posting here.
First, it is suggested to read this guide to know the difference between owner account and manager account.
Then you may follow the guide below to change owner account on Deco app:
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So my X50, I paid good money for, does not support it.
As I mentioned, I ve already checked the KBs and the forums before i posted here
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Hi, thanks for your update~
Could you please share the hardware and firmware version of your Deco X50?
It is sincerely suggested to follow this guide to share us the system log of your Deco app for further analysis.
BTW, you may update Deco app from Google Play or Apple Store for a try.
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X50
1.0.0 Build 20220513 rel 58700
Running on an android phone - so Google Play
app is up to date
app says firmware is up to date
followed the guide and shared the system logs
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Hi, thanks for your sharing~
To assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up.
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Hi, glad to hear your issue was resolved by app updating. Next time there is similar problem happens, it is also suggested to change another phone to check~
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