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“Preferable band” option for clients missing in app

ThiagoB

2024-11-17 22:30:48

Posts: 2

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Registered: 2024-11-17

“Preferable band” option for clients missing in app

2024-11-17 22:30:48

Tags: #Firmware Update #Deco App Related #Connection Preference

Model: Deco X50

Hardware Version:

Firmware Version: 1.5.5

Hi. I am unable to edit the preferable band (2.4 or 5Ghz) to clients when the X50 devices are connected/syncd via cable. If I disconnect the cable, therefore they will communicate via WiFi and reducing bandwidth to clients connected to the "slave" x50, these options became available again.

is it expected? I feel this screen (without these options) should appear only to the devices connected via cable.. not to all wireless devices.

Thanks,

Thiago

2 Reply

David-TP

2024-11-18 04:03:23

Posts: 12823

Helpful: 1802

Solutions: 1297

Stories: 9

Registered: 2020-04-14

Re:“Preferable band” option for clients missing in app

2024-11-18 04:03:23

@ThiagoB

Hi, welcome to the community.

It is not supposed to happen.

Whether the "slave" Deco is connected to the Main Deco via an Ethernet cable or Wi-Fi, we should be able to set the preferred band/Deco for mobile clients.

Are you able to constantly reproduce this issue? Can you share some screenshots here?

It is also suggested to refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

Thank you very much and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

ThiagoB

LV1

2024-11-18 21:48:29

Posts: 2

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Registered: 2024-11-17

Re:“Preferable band” option for clients missing in app

2024-11-18 21:48:29

hi David, thanks. Yes, it's working like this since I moved to wired connection between the Decos.

if I swap back to wireless connection, that functionality becomes available again.

Here some images.

David-TP wrote

@ThiagoB

Hi, welcome to the community.

It is not supposed to happen.

Whether the "slave" Deco is connected to the Main Deco via an Ethernet cable or Wi-Fi, we should be able to set the preferred band/Deco for mobile clients.

Are you able to constantly reproduce this issue? Can you share some screenshots here?

It is also suggested to refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

Thank you very much and best regards.

“Preferable band” option for clients missing in app

“Preferable band” option for clients missing in app

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