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Trying to set up a VPN but... Oops... We can't reach the cloud server.

PeterinJapan2

3 weeks ago - last edited 2 weeks ago

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Registered: 2024-10-26

Trying to set up a VPN but... Oops... We can't reach the cloud server.

3 weeks ago - last edited 2 weeks ago

Tags: #VPN #TP-Link ID Related

Model: Archer AX3000

Hardware Version: V1

Firmware Version: 1.2.6 Build 20231130 rel.36135(4A50)

So I am trying to set up a L2TP network because I can't get ZeroTier to work, and I guess I'm supposed to log in to the cloud server so my dynamic IP can be entered, or whatever. Well this just shows up 100% of the time. Is there any reason why my router, purchased within 1.5 years, would not be able to access this feature?

2 Reply

Sunshine

3 weeks ago - last edited 3 weeks ago

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Registered: 2018-12-17

Re:Trying to set up a VPN but... Oops... We can't reach the cloud server.

3 weeks ago - last edited 3 weeks ago

@PeterinJapan2

Hi,

You can follow the troubleshooting steps on the screenshot, check the internet connection on the router and test with different browsers.

If is still cannot work, please provide the network topology.

As for the L2TP VPN setting, it does not need to bind the TP-Link ID. You can set it up first. If you meet any issue when setting up VPN, please also provide more information.

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PeterinJapan2

LV1

2 weeks ago

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Re:Trying to set up a VPN but... Oops... We can't reach the cloud server.

2 weeks ago

@Sunshine

Thanks for the reply, I got busy to get back to this. Issue is still happening, and I can't do anything with the TP-Link ID. I saw in another post someone suggested using the 8.8.8.8, 8.8.4.4 DNS addresses for the router's internet, I tried this but nothing changed. I can't see any troubleshooting tips in the menu anywhere? When I click Contact TP-Link Support it takes me to a Japanese version of the page that got me here (as I'm in Japan).

Should I try resetting the whole thing? And praying it doesn't break, taking down my company with it?

Another small frustration, the router logs me out literally after 45 seconds of not actively clicking menus. Ugh.

Trying to set up a VPN but... Oops... We can't reach the cloud server.

Trying to set up a VPN but... Oops... We can't reach the cloud server.

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