One Deco Unit Only Works on 2.4Ghz

One Deco Unit Only Works on 2.4Ghz

One Deco Unit Only Works on 2.4Ghz
One Deco Unit Only Works on 2.4Ghz
2 weeks ago - last edited 2 weeks ago
Model: Deco X10  
Hardware Version:
Firmware Version: 1.1.6

I have a new (one month) Deco mesh network, X10. One is connected to the router, two others connect to that unit with ethernet backhaul. One unit only works on the 2.4ghz network and has much lower performance, 30% of router speed whereas the others are very close to full speed. I have verified that this is an issue with that unit - leaving everything in place (power cables, connections, switch, ethernet cables) - and swapping units around, only that unit has this problem. I have swapped everything around several times and it is still that one unit. A scan shows no interference.  While the speed is generally sufficient, I sometimes need to use a VPN to access certain sites in my home country and the speed is sometimes too low.

 

I can't find a setting that would change just one unit, but maybe I'm not looking in the right place. Or maybe it's a defective unit.

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#1
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5 Reply
Re:One Deco Unit Only Works on 2.4Ghz
2 weeks ago - last edited 2 weeks ago

  @Spike666 

 

It is definitely a defective unit. Especially if you do see it reports in Deco app that it connects to the rest of Deco mesh on 2.4 GHz only. 

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#2
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Re:One Deco Unit Only Works on 2.4Ghz
2 weeks ago
As I mentioned in the post, it's connected via ethernet, so it's just tthe wifi for usage, not for connecting the Decos. However, it does sound like you are right that it is defective.
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#3
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Re:One Deco Unit Only Works on 2.4Ghz
2 weeks ago

Spike666 wrote

As I mentioned in the post, it's connected via ethernet, so it's just tthe wifi for usage, not for connecting the Decos. 

  @Spike666 

 

Then, a final test would be to bring that unit to the room where Main Deco.is and let it establish wireless connection to Main Deco. Then, check in Deco app what WiFi bands that Satellite Deco uses to connect to Main Deco.

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#4
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Re:One Deco Unit Only Works on 2.4Ghz
2 weeks ago
It connects at 2.4. I guess I will have to take it in.
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#5
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Re:One Deco Unit Only Works on 2.4Ghz
2 weeks ago

  @Spike666 

 

This is how it should look when 5GHz band is operational on Satellite Deco:

 

 

 

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#6
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