Adding a Deco E4 to an M4 network

NickJames24

2024-10-15 13:53:00 - last edited 2024-11-14 10:46:38

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Adding a Deco E4 to an M4 network

2024-10-15 13:53:00 - last edited 2024-11-14 10:46:38

Hi all, I wonder (hope!) if you can help. I have three Deco M4 units in my house. I wanted to sort out a black spot we have, so i bought a new unit second hand. Sadly, although it was listed as an M4, it's actually an E4. I have plugged it in and, in spite of all my best efforts, it is not showing up on the Deco app when I try to add a device. I have reset it, plugged it back in, tried everuthing really.

Is it just that this process is not possible? I have checked the forums and it appears to be, but I fear I am missing something simple and obvious. Any help you could give me would be much appreciated!!

Many thanks

Nick

1 Accepted Solution

Sunshine

2024-10-16 07:14:23 - last edited 2024-11-14 10:46:38

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Re:Adding a Deco E4 to an M4 network-Solution

2024-10-16 07:14:23 - last edited 2024-11-14 10:46:38

@NickJames24

Hi,

Please make sure the Deco unit is pausing blue when you add it to the current network.

Encountering an Error When Adding a Deco

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Adding a Deco E4 to an M4 network

Adding a Deco E4 to an M4 network

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