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Sky Broadband Ultrafast Plus and TP Deco M5 Speeds much lower than through Sky Hub router

JulietCharlie

2024-10-13 10:57:52

Posts: 1

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Stories: 0

Registered: 2024-10-13

Sky Broadband Ultrafast Plus and TP Deco M5 Speeds much lower than through Sky Hub router

2024-10-13 10:57:52

Model: Deco M5

Hardware Version:

Firmware Version: 1.7.8 Build 20240719 Rel.70981

Hello,

We have just moved ISP from Virgin to Sky Broadband Ultrafast Plus (500 Mb/s).

We have three TP Deco M5 home mesh connected to the Sky Hub, with both 2.4 and 5.0 GHz WiFi Frequencies disabled.

My issue is that the Download speed through the M5 units is massively lower than at the base, or when using the Sky Hub (with WiFi switched on). Typically this is c490 Mb/s at the base (tested in Deco App) and rarely higher than 200 Mb/s through the Decos (Ookla Speedtest).

I've amended the Total Bandwidth in QoS to 1024 (Download ) and 128 (Upload) to no improvement.

Am I missing something? Any and all help gratefully recieved.

1 Reply

David-TP

a week ago

Posts: 12476

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Registered: 2020-04-14

Re:Sky Broadband Ultrafast Plus and TP Deco M5 Speeds much lower than through Sky Hub router

a week ago

@JulietCharlie

Hi, Thank you very much for the feedback.

How about the internet speed test directly through the connected devices, instead of through the Deco APP>"Test Internet Speed"? Are they also capped at 200m/s?

Have you tried to set Deco into "Access Point" Mode?

How to set up Deco to work in Access Point mode

Best regards.

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Sky Broadband Ultrafast Plus and TP Deco M5 Speeds much lower than through Sky Hub router

Sky Broadband Ultrafast Plus and TP Deco M5 Speeds much lower than through Sky Hub router

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