Error logging into the DECO app
When accessing the DECO app, it returns the message: Failed to log in. Please try again.
When contacting support, they mentioned that the problem was with my device and that it was working on their end. Here are the details of the failed support interaction: TP20241011062895.
However, I installed the Tether app and can access it with the same login and password.
Can someone help me? I don’t want to restart the DECO app because I’m almost certain I won’t be able to access it again.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi, Thank you very much for the feedback.
Did this issue start recently?
I saw there was another similar post today: https://community.tp-link.com/en/home/forum/topic/709564.
Could you please also install the beta APP here to see whether it helps：
Deco APP 3.8.36 --- Greatly Optimized Network Management Experience
By the way, have you tried to log into the Deco APP via mobile data in stead of connecting to the Deco Wi-Fi?
Wait for your reply and best regards.
Update：
Hi, The engineers have addressed the issue. It should be fixed now.
Please try to log into the Deco app again on the new mobile to see whether it is working or not this time.
Thank you very much and best regards.
- Copy Link
- Report Inappropriate Content
I accessed my router via the web and tried to check the error log. First, I cleared the entire log and then tried to access the app. I checked this error log here.
Fri Oct 11 13:49:55 2024 daemon.err udhcpd: clear ip 6444a8c0
Fri Oct 11 13:50:30 2024 daemon.err client_mgmt: client(6E-6A-3C-C5-56-D4) not found in arp table disconnect_counter=1
- Copy Link
- Report Inappropriate Content
Hi, Thank you very much for the feedback.
Did this issue start recently?
I saw there was another similar post today: https://community.tp-link.com/en/home/forum/topic/709564.
Could you please also install the beta APP here to see whether it helps：
Deco APP 3.8.36 --- Greatly Optimized Network Management Experience
By the way, have you tried to log into the Deco APP via mobile data in stead of connecting to the Deco Wi-Fi?
Wait for your reply and best regards.
Update：
Hi, The engineers have addressed the issue. It should be fixed now.
Please try to log into the Deco app again on the new mobile to see whether it is working or not this time.
Thank you very much and best regards.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 180
Replies: 3
Voters 1