Ethernet port not connected (Wrong ip address)

Ethernet port not connected (Wrong ip address)

Ethernet port not connected (Wrong ip address)
Ethernet port not connected (Wrong ip address)
2024-09-24 08:08:22
Model: Deco S7  
Hardware Version:
Firmware Version:

Hi guys,

 

I keep having problems setting up my deco device, the app says there is no ethernet cable connected and no wifi available. However, i have checked the port and there is wifi coming out of the ethernet port. My Xbox works withe a direct ethernet cable from port console. Really struggling as i had the same problem when setting up the S4 and now with he S7 (thinking the device was broken). I have tried resetting and all other waysof set up etc and doesn't work. Stuck and don't know what to do any advice would be greatly appreciated????

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#1
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Re:Ethernet port not connected (Wrong ip address)
2024-09-25 03:48:27

  @FMinch 

Hi, Thank you very much for the feedback.

Can you save a screenshot of the error notice on the Deco APP?

Please also refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

 

Wait for your reply and best regards.

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