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Printer has wrong ip address on Deco M4 network

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Printer has wrong ip address on Deco M4 network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Printer has wrong ip address on Deco M4 network
Printer has wrong ip address on Deco M4 network
2021-01-11 15:43:22 - last edited 2021-01-13 11:10:26
Model: Deco M4  
Hardware Version: V2
Firmware Version: 1.4.3

I have a Brother Wi-Fi printer.  It is connected to the M4 network.  This is confirmed by the Deco app, the printer itself and by using the Get-Printer -full command.

 

Printer is in ready status but Windows 10 PC cannot see it or ping it.  This printer was working until I installed my new M4 network.  

 

I am trying to look at both ends of this issue going here and to Brother to try to determine which end is giving me the problem.

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#1
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1 Accepted Solution
Re:Printer has wrong ip address on Deco M4 network UPDATE-Solution
2021-01-11 19:31:18 - last edited 2021-01-13 11:10:26

@gwinegarden UPDATE!!

 

Worked with Brother Tech Support and they were able to determine that it was at the printer end.  They helped me resolve the situation.

 

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#3
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4 Reply
Re:Printer has wrong ip address on Deco M4 network
2021-01-11 15:59:55

@gwinegarden 

 

Sorry the headline is incorrect!.  I had started to write that post but then determined that the ip address is correct.  Forgot to change the heading.

 

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#2
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Re:Printer has wrong ip address on Deco M4 network UPDATE-Solution
2021-01-11 19:31:18 - last edited 2021-01-13 11:10:26

@gwinegarden UPDATE!!

 

Worked with Brother Tech Support and they were able to determine that it was at the printer end.  They helped me resolve the situation.

 

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#3
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Re:Printer has wrong ip address on Deco M4 network UPDATE
2021-01-17 10:28:15
Can you summarize Brother's solution? I have a similar problem and I hate to start from scratch with Brother support.
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#6
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Re:Printer has wrong ip address on Deco M4 network UPDATE
2021-01-17 14:06:38

@Microbrain I had been unable to use the software to fix the issue as it kept freezing.  I had also tried connecting, manually, through the control panel but I must have messed that up.  Support had me do a WiFi reset and redo the setup, manually, and it finally worked.

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