AX3000 / Deco X50 ethernet backhaul not working

AX3000 / Deco X50 ethernet backhaul not working

AX3000 / Deco X50 ethernet backhaul not working
AX3000 / Deco X50 ethernet backhaul not working
2 weeks ago
Model: Deco   Deco X50  
Hardware Version: V1
Firmware Version: 1.5.5 build 20240718 Rel 44414

Getting frustrated with this system because ethernet backhaul will not work (and has never worked)..

 

The AX3000 bundle contains 3 x Deco X50 units, and each unit has 3 x ethernet ports.

 

Because I only have 3 units, my incoming internet connection is connected to the "Main" unit by cat 5 cable, and the other two X50 units are connected to "Main" by cat 5.

 

Operation Mode is set to Wi-Fi Router.

 

There is no network switch involved.

 

Normally the 2 secondary units are connected to Main by +/- 150 feet of cat 5 cable.(Note they are not daisy chained. Each secondary unit connects directly to Main by 150 feet cat 5)

 

I have checked these cables with a cable tester and all four pairs are wired correctly.

 

Thinking the cable length might be a problem I moved the secondary units directly beside the Main unit and connected them with a 3 foot known good cat 5 cable and they will only connect by WiFi. 

 

Why are they defaulting to Wifi when there's a wired connection available?

 

 

 

 

 

 

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Re:AX3000 / Deco X50 ethernet backhaul not working
2 weeks ago

  @TonyPiff 

Hi, Thank you very much for the feedback.

Could you please install the beta firmware here to see whether it helped:

Satellite Deco Units Work Well but Display Offline on the Deco APP

If not, I might need to forward the case to the senior engineer for further assistance.

Please send a copy of the system log from the web UI to support.forum@tp-link.com (please add the forum ID# 705164).

Deco web interface login

 

Wait for your reply and best regards.

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