Archer BE805 keep droping

Archer BE805 keep droping

Archer BE805 keep droping
Archer BE805 keep droping
2024-09-18 01:41:16 - last edited 2024-10-05 04:16:34
Model: Archer BE805  
Hardware Version: V1
Firmware Version:

Hi,

 

My BE805 keeps dropping and I need to restart it 2 or 3 times a day. Talking to TP-support but not going anywhere despite testing a beta firmware. 

Any suggestions on settings to change ?

 

Also the logs is not working, nothing showing them there, last entry MArch .... am I the only one ?

 

Anyone else with issues on this modem ?

 

Matt.

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#1
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1 Accepted Solution
Re:Archer BE805 keep droping-Solution
2024-09-19 07:51:15 - last edited 2024-10-05 04:16:34

  @MatthieuSG 

Hi

 

1. Please check and ensure the internet line or ISP modem is stable, bypassing the TP-Link router. Connect the PC directly to the ISP modem (or internet cable from the wall), test and monitor the internet connectivity, and ensure you have a stable connection.

2. Login to the router web interface when there is no internet, and check if there is still a WAN IP address on the Status page. If yes, go to Advanced > Network > Internet, change the primary DNS to 8.8.4.4, secondary DNS to 8.8.4.4, then Save and reboot the router to confirm:
How to change DNS

 

If the disconnect issue persists after checking all the above, it is suggested to comment below and be sure to provide the following information:
1. Who is your internet service provider? What's the model of the modem?
2. What is the light status when issue happens?
3. How to recover the connection? By rebooting?

 

Recommended Solution
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#3
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1 Reply
Re:Archer BE805 keep droping-Solution
2024-09-19 07:51:15 - last edited 2024-10-05 04:16:34

  @MatthieuSG 

Hi

 

1. Please check and ensure the internet line or ISP modem is stable, bypassing the TP-Link router. Connect the PC directly to the ISP modem (or internet cable from the wall), test and monitor the internet connectivity, and ensure you have a stable connection.

2. Login to the router web interface when there is no internet, and check if there is still a WAN IP address on the Status page. If yes, go to Advanced > Network > Internet, change the primary DNS to 8.8.4.4, secondary DNS to 8.8.4.4, then Save and reboot the router to confirm:
How to change DNS

 

If the disconnect issue persists after checking all the above, it is suggested to comment below and be sure to provide the following information:
1. Who is your internet service provider? What's the model of the modem?
2. What is the light status when issue happens?
3. How to recover the connection? By rebooting?

 

Recommended Solution
  0  
  0  
#3
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