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TP-Link AX6000 and TP-Link AX11000 Blocking access to Meta Horizon (on iPhone) and Oculus Quest 2

TP-Link AX6000 and TP-Link AX11000 Blocking access to Meta Horizon (on iPhone) and Oculus Quest 2

TP-Link AX6000 and TP-Link AX11000 Blocking access to Meta Horizon (on iPhone) and Oculus Quest 2
TP-Link AX6000 and TP-Link AX11000 Blocking access to Meta Horizon (on iPhone) and Oculus Quest 2
2024-09-17 03:02:18 - last edited 2024-10-05 04:11:35
Tags: #Network Connectivity
Model: Archer AX6000   Archer AX11000  
Hardware Version: V1
Firmware Version: 1.3.2 Build 20230906 rel.52143(5553)

Meta Horizon (running on iPhone 14) and Oculus Quest 2 can no longer connect to Meta's servers when connected to wifi using my TP-Link AX6000 and my neighbors TPLink AX11000.  The Oculus will start up but most of the apps are missing and none will run.  The Meta Horizon app on my iPhone also loads but all of the content is missing.  It is like the router is blocking access to some of the Meta Domains.

 

I have confirmed that the problem is likely with the router because, if I disconnect my phone from the wifi and use only cell data, the Meta Horizon app loads all of the content.  Also if I tether my Oculus Quest 2 to my phone using only cell data, all of the apps become available (yes very slow...).

 

Anyone else seeing this, it started some time last week.  I first reported it to Meta on Sep 12, 2024 and they told me that the router I am using needs to be configured to allow outbound connections for:

  • 443 (TCP)
  • 3478 (TCP)
  • 50000-59999 range (UDP)

 

I thought all routers allow outbound traffic...

 

Anyone else seeing the same issue?

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#1
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1 Accepted Solution
Re:TP-Link AX6000 and TP-Link AX11000 Blocking access to Meta Horizon (on iPhone) and Oculus Quest 2-Solution
2024-09-18 07:24:19 - last edited 2024-10-05 04:11:35

  @GamerGramp 

 

Hi, thanks for posting question here.

Thanks for your detailed sharing. Not all ports are forwarded automatically.  It is suggested to the suggestion from Meta support to take port forwarding on your Archer AX6000 for a try. Here is the configuration guide for your reference. 

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
Recommended Solution
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#2
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5 Reply
Re:TP-Link AX6000 and TP-Link AX11000 Blocking access to Meta Horizon (on iPhone) and Oculus Quest 2-Solution
2024-09-18 07:24:19 - last edited 2024-10-05 04:11:35

  @GamerGramp 

 

Hi, thanks for posting question here.

Thanks for your detailed sharing. Not all ports are forwarded automatically.  It is suggested to the suggestion from Meta support to take port forwarding on your Archer AX6000 for a try. Here is the configuration guide for your reference. 

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
Recommended Solution
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#2
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Re:TP-Link AX6000 and TP-Link AX11000 Blocking access to Meta Horizon (on iPhone) and Oculus Quest 2
a week ago

  @GamerGramp 

I'm having the same issue. I'm using the BE9300 Tri-Band Wi-Fi 7 Router.

I tried to port forward:

 

  • 443 (TCP)
  • 3478 (TCP)
  • 50000-59999 range (UDP)

 

but still no luck. Why on earth TP-link would block Meta Horizon services?

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#3
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Re:TP-Link AX6000 and TP-Link AX11000 Blocking access to Meta Horizon (on iPhone) and Oculus Quest 2
a week ago

GamerGramp wrote 

I thought all routers allow outbound traffic...

 

  @GamerGramp well I'm pretty sure "all" domestic routers allow all outgoing connections.

 

The TP Link routers do.

The suggestion offered is nonsense because router port forwarding "is" about incoming connections "only" which means it does not effect outgoing connections.

 

There must be something else going on here.

Perhaps your ISP blocks some ports but again they usually only block incoming connections to those ports.

Anyway, If so it should be specified on there web site along with the ports.

 

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#4
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Re:TP-Link AX6000 and TP-Link AX11000 Blocking access to Meta Horizon (on iPhone) and Oculus Quest 2
a week ago

  @GamerGramp the subscription security service or subscription parental controls might do this.

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#5
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Re:TP-Link AX6000 and TP-Link AX11000 Blocking access to Meta Horizon (on iPhone) and Oculus Quest 2
a week ago

  @raven-au

 

I can confirm this is 100% TP-LINK's issue, i have now use my old Asus router, everything is fine.

Going to return the TP-LINK one.

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#6
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