SVee wrote

  @Kevin_Z 

 

Hi,

 

I need some help here. Your support has reached out to me... but that was it. No replies anymore, therefore no solution.

 

I understand the AX55 by itself is certainly not a huge investment so I may not be on the top of the priority list, but I bought the router together with the two TPlink powerlines explicitely beacuse of the easymesh ability. As I mentioned before, my setup with the AX55 and the two TL-WPA8631P powerlines was running stable and satisfactory. It is therefore very disappointing that the router is basically not performing anymore after an official update. A router that radomly freezes every week or so is simply unworkable.

 

Turns out my router is unstable which of course does not give me a lot of confidence in TP link products. Simply replacing the router with a new TPlink router will require me to invest more but I might end up having the same problem again with an update. Not having a TPlink router will make my TL-WPA8631P powerlines useless. So overall this is looking to be a very bad investment in TPlink equipment from my perspective.

 

Do you see any solutions here? A refund, a replacement .... or whatever??!!

 

thx

@SVee Sorry for my delayed response since I was on Holiday for days.

I checked the support email and will remind our engineering team to investigate this issue as soon as possible.

One more question: Have you tried disabling EasyMesh on the AX55 to check if that resolves the issue? I understand this isn't a solution, but I want to confirm whether EasyMesh is the fault with this new firmware.

Thank you very much for your patience with the troubleshooting.