re505x keeps disconnecting
I'm having an issue with my RE505X WiFi extender. For the first 2-3 days after I got it, it worked perfectly, but now it keeps disconnecting every 10-15 minutes. I'm using an Ethernet cable from the extender to my computer and running on 2.4GHz because it has a stronger signal than 5GHz. I've tried checking for updates, rebooting the extender, unplugging it, and even turning off my modem, but the problem still persists. Has anyone else experienced this? Any advice on how to fix it?
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Hi @Attila86 ,
If you are experiencing intermittent wireless connection on the range extender, please refer to the following suggestions:
1. Confirm the extender is properly located based on How to place your wireless Range Extender?
2. Make sure the firmware on the extender is up-to-date.
3. Enable “High Speed” mode if you have a dual-band extender.
4. Disable Parental Control or Access Control (Blacklist/ Whitelist) on the host router if they have been enabled for the extender.
5. Turn off Band Steering (also called "Smart Connect" or "Whole-Home Wi-Fi") and set up different Wireless names for the router's 2.4Ghz and 5Ghz Wi-Fi.
6. Fix the wireless channels on the host router, such as channel 11 for 2.4GHz and channel 48 for 5GHz.
For more details, please refer to https://community.tp-link.com/en/home/forum/topic/272398.
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Hi,
How about the light status when it disconnect from the main router?
Please check if the internet on the front router is normal or not.
If only the range extender drops, please replce it closer to the main rotuer and check if the connection will come back.
And please also check if the firmware is the latest or not.
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The firmware is up to date, and the light status on the extender goes from blue to red and then back to blue very quickly when it disconnects. The app says the extender is in a 'great spot,' and my router's internet connection is solid. However, the issue is still occurring.
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Same for me, it drops the connection very often. The distance from the main router is only 5 meters. The firmware is up to date.
Morgrim wrote
The firmware is up to date, and the light status on the extender goes from blue to red and then back to blue very quickly when it disconnects. The app says the extender is in a 'great spot,' and my router's internet connection is solid. However, the issue is still occurring.
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Hi @Attila86 ,
If you are experiencing intermittent wireless connection on the range extender, please refer to the following suggestions:
1. Confirm the extender is properly located based on How to place your wireless Range Extender?
2. Make sure the firmware on the extender is up-to-date.
3. Enable “High Speed” mode if you have a dual-band extender.
4. Disable Parental Control or Access Control (Blacklist/ Whitelist) on the host router if they have been enabled for the extender.
5. Turn off Band Steering (also called "Smart Connect" or "Whole-Home Wi-Fi") and set up different Wireless names for the router's 2.4Ghz and 5Ghz Wi-Fi.
6. Fix the wireless channels on the host router, such as channel 11 for 2.4GHz and channel 48 for 5GHz.
For more details, please refer to https://community.tp-link.com/en/home/forum/topic/272398.
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@Morgrim I also seem to be getting the same issues
The app says its in a good spot but again I don't seem to get a reliable connection from it, and the firmware again is up to date, I've reset the extender many times now and tried to extend just the the 5g just incase its switching between the 5g and 2g but there doesn't seem to be an option to turn one off.
My connection to the router is 2 bars but seem to be more reliable in that room but the reason for the extender was to boost the signal into the other rooms where they are only getting 1 bar of signal which seems to boost the signal just fine but again the extender seems to be okay one minute then disconnects and then fine again for a short while so my thoughts was that its switching between 5g and 2g on the mesh to get the best connection.
There doesn't seem to be any way of testing this apart from disabling one of the bands direct from the router to see if this fixes the issues with it, not tried this yet but this will be my next step as reading the post there doesn't seem to be any solution.
Thanks Lee
Morgrim wrote
I'm having an issue with my RE505X WiFi extender. For the first 2-3 days after I got it, it worked perfectly, but now it keeps disconnecting every 10-15 minutes. I'm using an Ethernet cable from the extender to my computer and running on 2.4GHz because it has a stronger signal than 5GHz. I've tried checking for updates, rebooting the extender, unplugging it, and even turning off my modem, but the problem still persists. Has anyone else experienced this? Any advice on how to fix it?
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