Satellite Deco Units Work Well but Display Offline on the Deco APP

Satellite Deco Units Work Well but Display Offline on the Deco APP

69 Reply
Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-09-14 01:48:01

  @SayeemAhmed 

Hi, Thanks for the update.

You can check the email address in the message.

 

And there might be some useful tips regarding Deco firmware upgrades:

1. You could upgrade or downgrade 1.6.2 to 1.6.0 or 1.6.1 directly via web interface. But from 1.7.x to 1.6.x or 1.6.x to 1.5.x which has crossed different firmware platforms, a firmware recovery is needed(such as from the 1.7.0 beta to the 1.6.2 beta on Deco M4_V2 here): How to use firmware recovery

 

2. The beta firmware is usually based on the latest official firmware and sometimes it has the same version number as the official version, like the 1.6.2 beta for M4 and the 1.1.5 beta for Deco X10. The build number represents its release date, for example, 1.1.5_build_20240910 is newer than 1.1.5_build_20240719.

 

I see now you have removed Deco X10 from the Mesh system and left the 3*Deco M4 only. Is it because the 1.1.5_20240910_beta caused Deco X10 to fail to connect to the internet service?

Wait for your reply and best regards.

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#22
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-09-14 13:57:21

  @David-TP 

 

I have been trying to discover for over a week how I could get any of my 6 satellites to be on line.

 

I have loads of Tapo devices (plugs, switches, buttons, hubs, bulbs) plus Echo devices and Blink cameras and door bells - so the thought of disconnecting them from my M5 so I can install the patch was just a nightmare.  However the easy way around was to block individual devices through the Deco App. This meant that they were not part of the network. Once I had blocked 12 I refreshed the deco app and it had proudly said "Everything looks good".

 

Installing the patch was just a case of downloading and unzipping the file. No problems. I had already read the instructions on this. 

 

I then returned to the Deco app after the network rebooted and went through unblocking a few of the devices at a time and checking to see if everything was ok. Now everything looks good. 

 

 

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#23
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-09-14 19:34:39

  @David-TP Yes i can't update m4 beta version 1.6.2 but X10 beta 1.1.5 success updated, i feel one problem X10 not worked main or mother router mash connect to Deco M4 than i remove X10 and new setup m4 i can't how to recover the update. 

Sayeem Ahmed
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#24
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-09-15 20:36:16
Same error... here is the log from the device: Sun Sep 15 16:28:40 2024 daemon.err conn-indicator: 1th attr(data) not found Sun Sep 15 16:28:40 2024 daemon.err conn-indicator: Invalid response Sun Sep 15 16:28:40 2024 authpriv.notice dropbear[23458]: Pubkey auth succeeded for 'root' with key sha1!! 76:c0:56:8d:c8:18:eb:0e:b8:c2:60:a6:e9:50:18:a5:61:a0:bf:89 from 192.168.68.1:60642 Sun Sep 15 16:28:41 2024 daemon.err /usr/bin/apsd: uci_get_value:1492: Error: element type is not option:3 Sun Sep 15 16:28:41 2024 authpriv.notice dropbear[23488]: Pubkey auth succeeded for 'root' with key sha1!! 76:c0:56:8d:c8:18:eb:0e:b8:c2:60:a6:e9:50:18:a5:61:a0:bf:89 from 192.168.68.1:60648 Sun Sep 15 16:28:41 2024 daemon.notice awn[4049]: [awnd_config_get_meshmode_2g:1134]: lxdebug uci get meshmode=0 Sun Sep 15 16:28:41 2024 daemon.notice awn[4049]: [awnd_meshmode_2g_inspect:2864]: lxdebug ====meshmode_2g_inspect loop====, meshmode=0, meshstate=1 Sun Sep 15 16:28:41 2024 daemon.notice awn[4049]: [awnd_meshmode_2g_inspect:2869]: lxdebug meshmode check 0!!! Sun Sep 15 16:28:41 2024 daemon.notice awn[4049]: [get_chanim_qca:825]: lxdebug: Ifname: ath02, cur_chan: 2, chan_util: 16, intf: 4, bw: 0 Sun Sep 15 16:28:41 2024 daemon.notice awn[4049]: [awnd_find_idle_channel:3056]: lxdebug lanip=c0a847f9, init_chan=2 Sun Sep 15 16:28:41 2024 daemon.notice awn[4049]: [awnd_find_idle_channel:3061]: Failed to read json file /tmp/sync-server/mesh_dev_list Sun Sep 15 16:28:41 2024 daemon.notice awn[4049]: [awnd_meshmode_2g_inspect:2880]: lxdebug target_chan=2, cur_chan=2, bw=0 Sun Sep 15 16:28:43 2024 authpriv.notice dropbear[23610]: Pubkey auth succeeded for 'root' with key sha1!! 76:c0:56:8d:c8:18:eb:0e:b8:c2:60:a6:e9:50:18:a5:61:a0:bf:89 from 192.168.68.1:60654 Sun Sep 15 16:28:44 2024 daemon.err /usr/bin/apsd: uci_get_value:1492: Error: element type is not option:3 Sun Sep 15 16:28:45 2024 daemon.err conn-indicator: 1th attr(data) not found Sun Sep 15 16:28:45 2024 daemon.err conn-indicator: Invalid response Sun Sep 15 16:28:46 2024 authpriv.notice dropbear[23690]: Pubkey auth succeeded for 'root' with key sha1!! 76:c0:56:8d:c8:18:eb:0e:b8:c2:60:a6:e9:50:18:a5:61:a0:bf:89 from 192.168.68.1:60660 Sun Sep 15 16:28:46 2024 daemon.notice awn[4049]: [awnd_config_get_meshmode_2g:1134]: lxdebug uci get meshmode=0 Sun Sep 15 16:28:46 2024 daemon.notice awn[4049]: [awnd_meshmode_2g_inspect:2864]: lxdebug ====meshmode_2g_inspect loop====, meshmode=0, meshstate=1 Sun Sep 15 16:28:46 2024 daemon.notice awn[4049]: [awnd_meshmode_2g_inspect:2869]: lxdebug meshmode check 0!!! Sun Sep 15 16:28:46 2024 daemon.notice awn[4049]: [get_chanim_qca:825]: lxdebug: Ifname: ath02, cur_chan: 2, chan_util: 17, intf: 4, bw: 0 Sun Sep 15 16:28:46 2024 daemon.notice awn[4049]: [awnd_find_idle_channel:3056]: lxdebug lanip=c0a847f9, init_chan=2 Sun Sep 15 16:28:46 2024 daemon.notice awn[4049]: [awnd_find_idle_channel:3061]: Failed to read json file /tmp/sync-server/mesh_dev_list Sun Sep 15 16:28:46 2024 daemon.notice awn[4049]: [awnd_meshmode_2g_inspect:2880]: lxdebug target_chan=2, cur_chan=2, bw=0 Sun Sep 15 16:28:47 2024 daemon.err /usr/bin/apsd: uci_get_value:1492: Error: element type is not option:3
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#25
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-09-18 20:26:26

  @David-TP What happen why see connecting all device not worked why.... Mr4 v2 1.7.0 beta version 

Sayeem Ahmed
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#26
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-09-23 20:16:57

I didnt have this fault to start with, My Deco P9 seem to keep dropping off the wifi.  TP Link support said this firmware was new out due to this issue here and it should fix mine.

It did for a short time but now, Im exoeriencing what this firmware was meant to fix. I now have 1 main P9 Decco working as an access point. The other 3 show as offline on the app but I can access them via their IP address, the TP link logo light is constant white and the machines I plug into the ethernet ports all work well. The app shows that the 3 satelite deccos are offline and only shows my wifi devices as all on the main P9 Deco.

Has anyone else, had this fix not work ?

Thanks

PS, they told me that the P9 are now end of life, so not much will be done with them. I bought mine in November 2021 and they are still in warranty but I cant find the invoice for them, so cant get them swapped.

 

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#27
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-09-24 06:36:44

  @David-TP 

Hi David,

 

Thanks for your advice to try the solution in this topic. I've installed the beta version onto my Deco X50's (1.5.5_build_20240816_Betaand this seem to solve the issues of not seeing my devices online in the app even though they're connected to the internet. After the installation of this firmware and full reboot of the deco's, all of the clients appeared again :)

 

As far I can see all is working stable and as expected again.

 

Kind regards,

Manuel

 

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#28
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-09-24 08:39:57

  @Nytram 

Maybe it is a bad display through Deco APP. You can access Deco web UI by tplinkdeco.net to see if the satellite P9s are online.

I don't have P9 but the PX50 beta seems working well for my case.

 

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#29
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-09-29 07:32:26

  @David-TP Hello David, would there be an update for the px50?

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#30
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-09-29 07:42:07

  @VinnyV 

Hi, nice to see you again.

yes, there is similar beta firmware for Deco PX50 as well. I have updated the beta list just now.

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#31
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