Parental Controls Not working after firmware update

Parental Controls Not working after firmware update

Parental Controls Not working after firmware update
Parental Controls Not working after firmware update
2024-08-15 16:05:07
Model: Deco X20  
Hardware Version: V3
Firmware Version: 1.2.1

After the update to latest firmware 1.2.1 from previous 1.8 firmware, parental Controls are not working. I have already tried uninstalling and reinstalling the deco app and also hard reset all 3 decos. Still parental Controls are not working. No orange bars are being shown which previously used to appear immediately I activate the parental Controls. Also no app usage (new feature) is being shown. I have the annual subscription for home shield. 

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#1
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2 Reply
Re:Parental Controls Not working after firmware update
2024-08-16 02:26:54

  @Mohsin148 

Hi, Thank you very much for the feedback.

I'd like to escalate your case to the senior engineers. Please check whether you could receive my email.

In the meantime, could you please also help me submit the Deco APP log:

How to submit Deco APP log

 

Wait for your reply and best regards.

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#2
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Re:Parental Controls Not working after firmware update
2024-08-16 04:12:30

  @David-TP 

I received your email.

I have submitted the app log as described in your post. 

Waiting for the response.

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#3
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