Variation in network speed/connection?
We have had the M9 Plus mesh version installed for a few years, but recently we have started to experience issues with the wifi quality. We live on a farm with fiber to the home, so there is no possible risk for interference or issues with internet speeds from the service provider.
Our problem is that occassionally - sometimes several times per day, sometimes less frequently - the wifi connection is lost and will not resume again until several minutes later. The problem is with the wifi, not with the connected devices, as the same problem occurs on my PC, smart phone, smart TV etc at the same time. Is there a need to update the software in the M9 system or how can I ensure that my mesh system uses the most recent software etc? Any other thoughts?
New problem: When I do Step 3 below the scan starts but then after a few seconds the process disappears from the screen, i.e. I don't get the confirmation/connection to my Deco M9 on the screen that is shown as Step 4
Step 3 Ensure the computer is connected to the main Deco (either wired or wireless) and all the Deco units are online. Then click on the Scan button.
