XE75 unable to complete setup, red light

XE75 unable to complete setup, red light

XE75 unable to complete setup, red light
XE75 unable to complete setup, red light
2024-08-12 04:37:14 - last edited 2024-08-13 03:06:01

XE75 Pro + Pavlov fiber internet modem

 

I’m tech savvy and I can’t get the XE75 Pro to complete its setup.  On the last step where you proceed after setting up a name and password for your network, it’s setting up, then it hard stops into a red light and won’t finalize its connection.  
 

I’ve tried all 3 units it comes with, I’ve tried every Ethernet port available on them, changed cat5e cables, I've turned off the modem and units over several attempts, used the reset button on the units, and every other possible variable i can think of I’ve tried.  I even tried public dns settings.  I followed the set up directions carefully and app proceeds every time until where it stops at setting up the connection.  When I close the app and re-open to get into the settings it looks like it’s not getting any ip address info.  
 

The old WiFi router and my laptop works when I plug them back in to the modem.  

 

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#1
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1 Accepted Solution
Re:XE75 unable to complete setup, red light -Solution
2024-08-13 03:05:07 - last edited 2024-08-13 03:06:01

  @Colinski585 

FIXED:  ISP's tier 2 tech support deleted all previous leases and moved me to a less crowded VLAN.  Immediately worked.

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Re:XE75 unable to complete setup, red light
2024-08-12 17:59:35 - last edited 2024-08-12 18:01:51

  @Colinski585 

 

Hi

 

It could be because the main deco is not able to get the IP address configuration from your ISP for various reasons, there's not much online for Pavlov fibre except a post on Reddit where they say you need to let Pavlov know you want to use your own router and they make a configuration change to your modem in order for it to work. IE: change to bridge mode. See here

 

 https://www.reddit.com/r/HomeNetworking/comments/1annoay/anyone_have_any_expereince_with_pavlov_media_fiber/

 

I would start with checking with ISP first.

 

cheers

BT Full fibre 500, 1x X60 V3.2 in router mode and 1 x XE75Pro V2.
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Re:XE75 unable to complete setup, red light
2024-08-12 20:32:43

  @klipse 

 

Failing that you could leave your old router in place and set the main Deco to access point mode, in Deco app go to  - more> advanced> operation mode> access point, apply and deco will reboot.

BT Full fibre 500, 1x X60 V3.2 in router mode and 1 x XE75Pro V2.
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Re:XE75 unable to complete setup, red light -Solution
2024-08-13 03:05:07 - last edited 2024-08-13 03:06:01

  @Colinski585 

FIXED:  ISP's tier 2 tech support deleted all previous leases and moved me to a less crowded VLAN.  Immediately worked.

Recommended Solution
  1  
  1  
#4
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