Impossible to connect after a block and delete

Impossible to connect after a block and delete

Impossible to connect after a block and delete
Impossible to connect after a block and delete
2024-08-08 14:01:55
Model: Deco XE75  
Hardware Version:
Firmware Version: 1.2.8

Hello

I had some issues when I have this scenario

1 - block the phone

(here I have the issue)

on the phone I forgot the network and try to reconnect. 

2- Delete the device from the devices list on my Deco system. 

 

then it's impossble to reconnect. Even if I forgot the network.  On the iPhone I try to change from private IP to not private ... I'm losing my mind 😀
 

I had this with iPhone and an Android TV

 

Do you have a workaround ?
I just have the message Impossible to connect with no more details.  

 

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#1
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2 Reply
Re:Impossible to connect after a block and delete
2024-08-09 03:34:41 - last edited 2024-08-09 03:36:07

  @Xirgo 

Hi

 

You may reboot Deco and then check whether it can be connected.

Please refer to the following link to change the primary DNS to 8.8.8.8 and the secondary DNS to 8.8.4.4:
How to change DNS on Deco

If you still cannot connect after modifying the DNS, it is recommended that you go to Deco APP > More > Wi-Fi settings to modify the Deco Wi-Fi name and password. To avoid any potential errors in recalling your password, we recommend jotting it down with a pen for safekeeping.

Warm regards.

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#2
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Re:Impossible to connect after a block and delete
2024-08-09 18:40:54

  @Joseph-TP 

 

Thabks, I'm no more at home but I'm gonna try !

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#3
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