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user.crit : ntp check error!!!; errno(2): No such file or directory

user.crit : ntp check error!!!; errno(2): No such file or directory

user.crit : ntp check error!!!; errno(2): No such file or directory
user.crit : ntp check error!!!; errno(2): No such file or directory
2024-07-08 13:09:58
Model: Deco XE75 Pro  
Hardware Version: V3
Firmware Version: 1.2.9

Hello,

 

Lots of these in my log, which seems to be an issue of some sort

 

 user.crit : ntp check error!!!; errno(2): No such file or directory

 

Example

 

Fri Dec 29 02:07:23 2023 user.crit : ntp check error!!!; errno(2): No such file or directory

Fri Dec 29 02:07:26 2023 daemon.err nrd[2959]: estimatorDot11kIterateCB: Timeout waiting for 802.11k response from 08:A6:BC:B1:EF:73

Fri Dec 29 02:07:32 2023 daemon.notice nrd[2959]: estimatorPerformMeasurement: Do 11k measurement for 08:A6:BC:B1:EF:73 on channel 36 from serving BSS APId 255 ChanId 36 ESSId 0

Fri Dec 29 02:07:33 2023 user.crit : ntp check error!!!; errno(2): No such file or directory

Fri Dec 29 02:07:35 2023 daemon.err nrd[2959]: estimatorDot11kIterateCB: Timeout waiting for 802.11k response from 08:A6:BC:B1:EF:73

 

Have tried resetting time zone, rebooting, etc. Time zone currently set to Europe/London. I have a couple S7 units in this network and 2 Xe75Pro's. The Xe75 is the main unit.

 

Any idea what is causing this and how to resolve?  I have verified all latest firmwares are applied to all units.

 

Thanks.

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#1
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10 Reply
Re: user.crit : ntp check error!!!; errno(2): No such file or directory
2024-07-09 04:49:01

@pjs_gsy Why are you showing 6-months-old log?

 

Does this error show up still?

 

If you're not facing any network issue, you can ignore them afaik

Just a M4 (2-pack) user who regrets buying it
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#2
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Re: user.crit : ntp check error!!!; errno(2): No such file or directory
2024-07-09 06:06:16 - last edited 2024-07-09 06:15:10

  @ImtiazAli  It's actually the current log. I guess if NTP is failing, it does not have the correct date/time?

 

I go in via  the web interface. I actually used the 'clear all' to clear the log. Wait a short while. 'Refresh', and that's what I get, every time. Before I clear the log, there are multiple log pages. After I clear it, none. So the 'fresh' info that appears when I click refresh appears to be the current data, albeit with the wrong date (again - NTP is not working, so that is possibly why).

 

I just repeated the excerscise. 67 log pages. 'I clear all'. Wait. Refresh. Get this 1 lof page

 

802.11k response from 08:A6:BC:B1:EF:73

Fri Dec 29 19:07:55 2023 user.crit : ntp check error!!!; errno(2): No such file or directory

Fri Dec 29 19:08:01 2023 daemon.notice nrd[9219]: estimatorPerformMeasurement: Do 11k measurement for 08:A6:BC:B1:EF:73 on channel 36 from serving BSS APId 255 ChanId 36 ESSId 0

Fri Dec 29 19:08:04 2023 daemon.notice nrd[9219]: ar_apinfo_collect[line 1107]: AP sync timer expires!

Fri Dec 29 19:08:04 2023 daemon.err nrd[9219]: estimatorDot11kIterateCB: Timeout waiting for 802.11k response from 08:A6:BC:B1:EF:73

Fri Dec 29 19:08:05 2023 user.crit : ntp check error!!!; errno(2): No such file or directory

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#3
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Re: user.crit : ntp check error!!!; errno(2): No such file or directory
2024-07-09 06:09:02 - last edited 2024-07-09 06:10:17

  @pjs_gsy I did not notice it before, but, in the web interface. So, I am correct. NTP is not working athd the units do not have the correct time. There are no internet access issues.

 

 

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#4
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Re: user.crit : ntp check error!!!; errno(2): No such file or directory
2024-07-09 06:17:44 - last edited 2024-07-09 06:19:50

  @pjs_gsy CRITICAL log shown below. Current data. TP-Link, please help resolve. Appears to be a bug - These units have been in place some time, for the most part are working. Have been upgraded/rebooted many times. They have full internet access. I am writing this over them now.

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#5
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Re: user.crit : ntp check error!!!; errno(2): No such file or directory
2024-07-11 02:31:40

  @pjs_gsy 

Hi, Thank you very much for the feedback.

The release date of the 1.2.9 version for Deco XE75 Pro_V1 is 1.2.9 Build 20231225 Rel. 57498 so after a power restart of Deco XE75 Pro, the system log would always start at 20231225, then sync with the real-time when the Deco connects to the internet.

 

Have you tried to go to web interface>Advanced>System time>switch to a different time zone, then switch back to see whether it will update the time?

Wait for your reply and best regards.

 

 

 

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#6
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Re: user.crit : ntp check error!!!; errno(2): No such file or directory
2024-07-11 09:49:16 - last edited 2024-07-11 09:51:29

  @David-TP Hi David - Yes, per my original post, I have tried changing the time zone via the web interface several times. Always still the same error.  I have just done it again, changing the continent to America, select a state, save, then back to Euope/London, save, clear log, check, still the same.

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#7
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Re: user.crit : ntp check error!!!; errno(2): No such file or directory
2024-07-12 10:04:19

  @pjs_gsy 

Hi, Thank you very much for the update.

Please try to change the WAN DNS to 8.8.8.8/8.8.4.4 to see whether it helped:

How to change DNS server settings on my Deco

 

If still no improvement, I have sent you a support email. Would you mind updating the email with a copy of the web UI log file?

Wait for your reply and best regards.

 

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#8
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Re: user.crit : ntp check error!!!; errno(2): No such file or directory
2024-07-12 10:52:39

  @David-TP Thanks. I am in fact already using the google public DNS servers, so will take a look at the firmware. Thanks.

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#9
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Re: user.crit : ntp check error!!!; errno(2): No such file or directory
2024-07-12 11:08:23
Thank you for your attention. Following your email, date/time issue is now resolved.
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#10
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Re: user.crit : ntp check error!!!; errno(2): No such file or directory
2024-07-15 01:37:26

  @pjs_gsy 

Thank you very much for the update. It's great to receive such good news.

Best regards.

 

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#11
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