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Wrong system time and ntp check error

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Wrong system time and ntp check error

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Wrong system time and ntp check error
Wrong system time and ntp check error
2023-11-25 15:26:10 - last edited 2023-11-27 09:31:56
Model: Deco BE85  
Hardware Version: V2
Firmware Version: 1.0.13 Build 20230927 Rel. 38826

It is already November 2023 but the Deco shows system time of something like "2023-09-27 12:38:32 AM". Tried changing timezone but didn't fix the wrong system time.

 

The log contains:

Wed Sep 27 11:43:51 2023 user.crit : ntp check error!!!; errno(2): No such file or directory

 

So I guess there is something wrong with checking NTP. Please fix. Really appreciate it!

 

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#1
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1 Accepted Solution
Re:Wrong system time and ntp check error-Solution
2023-11-27 09:20:54 - last edited 2023-11-27 09:31:56

Actually, I just tried manually setting DNS on the LAN (under DHCP Server), and the system time was fixed!

This could still use some improvement though, to make it not need to manually set DNS for getting system time, ideally. 

Thanks for your help!

Recommended Solution
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#5
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5 Reply
Re:Wrong system time and ntp check error
2023-11-27 06:10:22

  @AkiraChibi 

Hi, How about the system time on the Deco APP>More>System>System time?(Can I have a picture here?)

Did it help if you try to change the WAN DNS server to 8.8.8.8/8.8.4.4 under How to change DNS server settings on my Deco

I see the current firmware build number is 1.0.13 Build 20230927, so if you check the system time in the system logs from the web UI, its boot time should start with 2023-09-27 each time after the restart or reset.

Thank you very much and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#2
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Re:Wrong system time and ntp check error
2023-11-27 09:03:29 - last edited 2023-11-27 09:04:31

The system time on the app is also incorrect:

 

I am using ipv4 over ipv6 and seems I cannot change ipv4 dns.

 

But I can edit ipv6 dns. Do you have any ipv6 dns address I can try?

 

Thanks!

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#3
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Re:Wrong system time and ntp check error
2023-11-27 09:11:24

  @AkiraChibi 

Hi, Thanks for the quick reply. I am afraid I haven't had a recommended IPV6 DNS.

I would like to follow up on your case via email first and check if there is any further suggestions from the engineers.

Thank you very much and best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#4
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Re:Wrong system time and ntp check error-Solution
2023-11-27 09:20:54 - last edited 2023-11-27 09:31:56

Actually, I just tried manually setting DNS on the LAN (under DHCP Server), and the system time was fixed!

This could still use some improvement though, to make it not need to manually set DNS for getting system time, ideally. 

Thanks for your help!

Recommended Solution
  1  
  1  
#5
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Re:Wrong system time and ntp check error
2023-11-27 09:31:47 - last edited 2023-11-27 09:31:53

  @AkiraChibi 

Hurray！yes Thanks for the good news and will keep the enegineer informed.

Thank you very much and best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#6
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Information

Helpful: 1

Views: 941

Replies: 5

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