BE550v1 - Bugs, Errors, problems & other issues
Hello Everyone,
I create topic where we can share our problems with BE550v1 router, report bugs or other issues.
Maybe when there will be more of us they are finally going to fix something in future firmware updates.
First i will share bugs/problems what i notice while testing almost 2 months.
1. All official firmware is "buggy", makes WiFi unstable/drop or make network disconnections even the newest firmware 1.0.9 Build 240521.
To fix it you need install beta firmware 1.0.9 Build 20240429 rel.749 (i got it from TP-LINK engineer on email) only that one works more stable then others from my testing.
2. BE550 has weaker WiFi signal compare to AX55 (i testing 2,4/5GHz band).
Advertising on TP-Link site saying the BE550 has more range, which is a lie.
Example of strengh dBi signal betweend this routers you can find by cliking HERE
3. BE550v1 WiFi 6GHz band strength its very weak and 10dBi less stronger then other BE550v1 2,4/5GHz bands.
Because of that on second room your 6GH'z connection drops 3/4x times.
Double/triple more speed you got on 5Ghz band. So 6Ghz its useful in same room, where stand router only.
4. Depends which firmware you install, your strength WiFi band its different the most noticeable is on 6GHz band.
Example you can find by clicking HERE
5. On the box of BE550 showing its a MLO triband (2,4/5/6) in option you can active only on 5/6 band.
Other advertasing lie to customer. Proof you can find by clicking HERE
6. USB storage bug. When you un-mark any folder in USB storage. All folders containing spaces between words also disappear.
7. When you connect BE550 + BE550 in backhaul easymesh system. Satellite router don't listen main router and put different channel width of WiFi on all band.
Example: I setup 20MHz channel width on 2,4Ghz band on main router but the satellite setup 40MHz. When i connect AX55 as satellite all work fine.
INFO:
For addition testing I bought second BE550, because i start afraid that my copy of BE550 make trouble. But now i know two of products what i own have the same issue. I hope they will fix problems in future updates...
But if this is a hardware problems they should recall all products and give us money back :( Because right now we are free beta testers of not finished product which we pay 300$ each.
EDIT:
Problem reported from other users:
1. Users confirm random disconnection Wifi network disconnection while using Firmware 1.0.9 Build 240521, 1.0.8 Build 20240226, 1.0.7 Build 20240119. 2. Weak WiFi Signal on 6Ghz band. 3. The router disconnects all network connections (wired and wireless) when the client connect to 6Ghz band by NCM865 device. Firmware 1.0.9 Build 240521. 4. When is activate MLO option, devices get random disconnect + is possible a critical hardware stuck, 6Ghz not visible or don't work anymore even from restart device or flash to other firmware. CRITICAL PROBLEM!
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Yeah if you can do it, this is best thing what you can do. I cant retun mine already :(
Possible i could somehow retun if i talk with Amazon.
Becouse TP-Link advertasing on the BE550 box lie to customer.
Showing MLO for all bands but in settings its only for 5/6Ghz band. Same image was on the amazon store.
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Hello guys,
Senior Technical Support just answer me on emial, that they are already working on a new firmware to fix our issues with BE550v1.
Also, ask me to tell you to follow up on the problem directly through the ticket via email. Ofc who don't do it already.
So we will see what we get in next days :)
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Lol... No confident in their tech... If really serious to solve the issue will not need 2 wait until so long since the product launch.
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Yeah, but it's always like that these days. They rush to the lunch product, and after customers get a testing product, in the end, we become free beta testers. I'm curious why US citizens haven't complained before. They were able to buy that router for over half a year before I could buy it in Europe.
btw. I just noticed they hide our topic on the forum. and don't show up on searches anymore LOL
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Isn't this thread an interesting read. It does answer some of my questions and really deserves to be bumped back up near the top of the forum for others.
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@Toperr @ChrisBS Not sure if you have returned your router or not Toperr but was looking for an answer to a question I had if you got time mate.
You said you were using firmware : be550v1-up-all-ver1-99-99-P1(20240417-rel77410)_sign_2024-04018_09.49.35.bin
there is a beta firmware there called BE9300 : be9300v1-up-all-ver1-99-99-P1(20240417-rel77607)_sign_2024-04-18_09.48.42.bin
The Beta BE9300 will not install for me and I'm trying to figure out if this is the one you had. I'm thinking the reason for it not installing is the "be9300v1...." at the start of the file has to be changed and recognised to "be550v1....". This I can do but I realy don't want to mess around with firmware unless I'm sure.
Everything looks more or less identical, even the digital signature dates.
I'm disapointed with the mods on here offering information as I have asked questions on another thread with nothing back and this router wasnt cheap and don't want an expensive paperweight.
Thanks
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Hey, like you see admins hide this thread, since i report all this problems to senior technical support. I still use 1.0.9 Build 20240429 rel.749 firmware but its not aviable to download anymore but i can upload and send you link in DM here if you want.
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@ChrisBS This thread offered so much information and comparisons that it's crazy them hiding it. I'll asume to them it may paint a bad picture for sales but what they are doing compleatly goes against the reason a forum exists and are manipulating the situation. I will look at the forum rules and see if any have been broken but I am sure not and then forward a compainte regarding this. The lack of mod interacation is concerning when it was them that uploaded the beta firmware in the first place.
Yes if you could forward me 1.0.9 that would be great, thanks.
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Yeah i collect all details in one topic and that took a little time to do it.
Btw. i send you DM with link to download.
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Replies: 31