BE550 loses all network connections

Marvin_S

2024-07-04 10:10:42

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Re:BE550 loses all network connections

2024-07-04 10:10:42

@ABC_ChoCo

Hi, thanks for posting question here.

May I confirm whether you plugged the Wi-Fi 7 LAN card into a computer? Can you share the model and OS of the computer? And is there any error message showing on the PC?

How many clients do you have? Except the LAN card, do you have any other wired devices?

And what is the frequency of disconnection and reconnection?

Thanks for your further sharing.

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.

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#2

ABC_ChoCo

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2024-07-05 06:17:04

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Re:BE550 loses all network connections

2024-07-05 06:17:04

@Marvin_S

The LAN card is properly plugged into the computer.

The computer is an AMD system and is using Windows 11 24h2.

There is no error message displayed on the computer.

There are about 15 clients, and in addition to the wireless LAN card, computers, televisions, sound bars, and NAS are connected by wire.

Disconnection occurs continuously when using a computer equipped with an ncm865 Wi-Fi 7 card.After disconnecting, it will reconnect again about 3 minutes later.

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#5

Marvin_S

2024-07-05 08:23:42

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Re:BE550 loses all network connections

2024-07-05 08:23:42

@ABC_ChoCo

Hi, thanks for your detailed feedback.

To assist you efficiently, we have created a ticket (TKID240710464) with your registered email address. Please pay attention to your email inbox and feel free to reply to us.

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.

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#6

Wif1PRO

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2024-07-21 13:31:53

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Re:BE550 loses all network connections

2024-07-21 13:31:53

@ABC_ChoCo

I purchased a BE550 and it was terible drop outs speed loss just not good, we run 1000/50 and the older wifi6e was great..

I threw out the box so stuck with it, took a BIG risk and got the BE19000 archer 800 and its so much better and just works. Wish i could refund the poor quality BE 550 router...

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#7

Kevin_Z

2024-07-23 02:45:20

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Re:BE550 loses all network connections

2024-07-23 02:45:20

Wif1PRO wrote

@ABC_ChoCo

I purchased a BE550 and it was terible drop outs speed loss just not good, we run 1000/50 and the older wifi6e was great..

I threw out the box so stuck with it, took a BIG risk and got the BE19000 archer 800 and its so much better and just works. Wish i could refund the poor quality BE 550 router...

@Wif1PRO Sorry to hear that your experience with the BE550 is not good. Would you like to investigate the issue you encountered with the BE550 further with our support engineers? If yes, can you please provide more details about the issue?

1. What is the firmware version of the BE550 you're using?

2. When the connection drops, what is the LED status on the router?

3. How many devices are connected to the router, wired and wireless? Are they all dropping out at the same time?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

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#8

BE550 loses all network connections

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