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AX1500 (AX12) suddenly became unstable

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AX1500 (AX12) suddenly became unstable

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AX1500 (AX12) suddenly became unstable
AX1500 (AX12) suddenly became unstable
2024-06-18 22:41:52
Tags: #Network Connectivity
Model: Archer AX1500  
Hardware Version: V1
Firmware Version: latest

I suddenly experienced unstable connection with my ax12. it connects for a couple of minutes from my main router then disconnected. then will connect again then get disconnected again.😔

 

 

 

Just bought it last month.

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Re:AX1500 (AX12) suddenly became unstable
2024-06-19 08:53:38

  @kaizen1213 

Hi,

 

Will the internet light become red when the internet drops? If so, please check whether the internet on the main router is stable or not. You can also test with different ports and Ethernet cables.

 

If the light is always green, please change the DNS settings. How to Change the DNS servers on the wireless router and DSL modem router (New UI).

And also update the firmware for the router. How to Upgrade the Firmware on the TP-Link Wi-Fi Routers.

 

If all the advise above cannot help, please contact the local support team with the results with the troubleshooting steps.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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Re:AX1500 (AX12) suddenly became unstable
2024-06-19 18:56:38

  @Sunshine light become red. ISP main router is stable. I also called tech support and did some troubleshooting updated the firmware but still connection still drops.

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