EasyMesh Network Configuration Issue with Mercusys MR50G Router
I am encountering issue while trying to establish an EasyMesh network with my Mercusys routers. Specifically, I am experiencing difficulties with my MR50G router.
To provide you with a comprehensive overview of my setup, I have configured my MR90X router as the main router, with MR70X and MR50G serving as satellite routers using LAN connection. (EasyMesh Ethernet Backhual) While MR70X seems to be functioning correctly as a satellite router, I have encountered several issues with MR50G.
Upon inspecting the configuration settings of the MR50G router, I noticed that no channels are assigned for either the 2.4GHz or 5GHz frequency bands. Additionally, in the 2.4GHz configuration, a MAC address is assigned, but the 5GHz band shows '00-00-00-00-00-00' as the MAC address. As a result, there is no WiFi signal coming from the MR50G router.
This issue was resolved when I reset the router, which then switched to EasyMesh mode and started working fine. However, if either the main MR90X router or the satellite MR50G router is restarted, the same issue reoccurs. This problem might be related to the firmware of either the MR90X or the MR50G. I also attempted to fix the issue by downgrading the MR50G firmware, but the problem persists.
For your convenience, I have attached screenshots of the configuration settings of both the main router (MR90X) and the MR50G router, including every EasyMesh configuration page.
MR50G router's main page.
MR50G Host Router page
MR50G router config page.
MR90X Mesh devices list page
MR90X router Mesh Device config for MR50G
If required any other information from my end just let me know. Thank you!
Hello @woozle,
Thankyou for your reply, Just for your information, I've been using the MR50G as a satellite device with my MR70X as the main router for around two years, and it has been working fine in an EasyMesh configuration with LAN backhaul. However, when I replaced the MR70X with the new MR90X router, the MR50G works fine as a satellite device until one of the routers restarts due to a power cut or any other reason. After a restart, it starts showing the issue I mentioned above.
When I reset the MR50G by pressing the reset button, it starts working fine as a satellite device again until one of the routers restarts.
I also tried connecting them wirelessly, and the same issue occurred, which implies that this is an issue requiring attention.
This suggests that there might be a bug within the MR50G firmware that requires attention.
And the MR50G supports EasyMesh as shown in latest firmware changelogs.
Hi,
Is there any TP-Link official who can help me with this issue? I've raised it through multiple channels but still haven't received an appropriate response. I'm using multiple Mercusys devices, and each one has significant software issues. They're fine for normal use, but their firmware quality is subpar for advanced users.
As I've mentioned before, I've reported these issues via email, phone calls to customer care, the app feedback option, and the website. However, all I've received is an automated email stating:
"Thank you for contacting the Mercusys Support team. Your case has been recorded in our email system. Since the serious Covid-19 situation, we are facing huge service pressure. But we will get back to you as soon as possible."
I don't understand which country they are in that is still facing Covid-19 issues to this extent. Their feedback system is worse than expected. I might need to switch to a different, more reliable brand that listens to customer queries.
Here is a glace of my email inbox full of Mercusys Support and community email:
