Archer AX12 New (AX1500 Gigabit Wi-Fi 6 Router - Issues with 5Ghz

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Archer AX12 New (AX1500 Gigabit Wi-Fi 6 Router - Issues with 5Ghz

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Re:Archer AX12 New (AX1500 Gigabit Wi-Fi 6 Router - Issues with 5Ghz
2024-05-07 05:52:40

  @himanshusharma 

 

Hi, you may refer to this and try to change channel and channel width on 5Ghz wifi band?
 

 

 

  @terziyski 

 

Thanks for your suggestion as well !

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#13
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Re:Archer AX12 New (AX1500 Gigabit Wi-Fi 6 Router - Issues with 5Ghz
2024-05-07 06:29:20

  @Marvin_S I have already tried changing the Channel and Channel width but the issue still persists.

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#14
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Re:Archer AX12 New (AX1500 Gigabit Wi-Fi 6 Router - Issues with 5Ghz
2024-05-08 08:37:29

  @himanshusharma 

 

Hi, can your clients connected to 5Ghz wifi band of the Guest Network stably?

And can you share us the device label? You may mask the MAC part out of safety.

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#15
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Re:Archer AX12 New (AX1500 Gigabit Wi-Fi 6 Router - Issues with 5Ghz
2024-05-08 09:33:15

  @Marvin_S What do you mean clients here? There is one Router and all the devices are connected to it. When the issue happens, all the clients get disconnected from particular SSID configured with 5 Ghz.
Please find the screenshot:

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#16
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Re:Archer AX12 New (AX1500 Gigabit Wi-Fi 6 Router - Issues with 5Ghz
2024-05-09 05:21:48

@Marvin_S Also, I haven't tried this thing with Guest network. But how does it make difference?

 

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#17
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Re:Archer AX12 New (AX1500 Gigabit Wi-Fi 6 Router - Issues with 5Ghz
2024-05-09 09:20:42

  @himanshusharma 

 

Hi, I confirmed with the support engineer that the latest firmware on TP-Link global website is also suitable for your model. So you may try to upgrade the firmware manually.

 

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#18
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Re:Archer AX12 New (AX1500 Gigabit Wi-Fi 6 Router - Issues with 5Ghz
2024-05-10 09:21:04

  @Marvin_S Sure. Let me try and come back

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#19
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Re:Archer AX12 New (AX1500 Gigabit Wi-Fi 6 Router - Issues with 5Ghz
2024-05-11 09:22:16 - last edited 2024-05-11 09:22:50

  @himanshusharma 

 

Hi, look forward to your update.

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