I note that my VX220-G2v router does not appear in the TP Link drop-down list which is why I have selected General Product.

The product details are:

- Firmware Version:2.0.0 0.9 v603c.0 Build 220517 Rel.49186n

- Hardware Version:VX220-G2v v2.0 00000000

I have the same issue reported in the previous thread referenced below but I cannot see if and how that previous thread was solved.

https://community.tp-link.com/en/home/forum/topic/606418

I have been supplied by Internode in Australia with a VX220-G2v router to replace my previous VR1600 through which I had an Internode NodePhone service with no problems. The VX220-G2v displays the same screen as in the previous thread where, despite me having a registered VOIP number with Internode, the replacement router was supplied not configured for my phone service. The dialog screen states: Telephone service not available.

Since the VX220-G2v also has no 'Telephony' menu options as in the VR1600, it appears not possible to configure it other than at the 'factory' via some method that appears invisible to the user.

I have been chasing Internode for 5 days to fix the problem and they seem to be at a complete loss to fix it and the have been very unstaisfactory in the provision of actual help. Promised calls back by Tech Support have not come and I have had to keep chasing them. They claim to have re-registered my VOIP number in their system against the modem, yet the modem, despite restarting / resetting, still fails to show that it is configured for my phone service.

If anyone has any clues about how this VX220-G2v router is actually configured for a phone service I would love to know!