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Losing internet connectivity every 30 mins

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Losing internet connectivity every 30 mins

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Plotva

2024-04-29 13:36:19 - last edited 2024-04-30 06:09:27

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Losing internet connectivity every 30 mins

2024-04-29 13:36:19 - last edited 2024-04-30 06:09:27

Tags: #Network Connectivity

Model: Archer AX12

Hardware Version: V1

Firmware Version: 1.1.22 Build 20240311 Rel. 73956(4555)

Every 30 min or so I lose internet for a few seconds.

At the exact time I see these message in logs

2024-04-29 12:04:13 dhcpc[6446]: <6> 210058 1/2 lease passed, enter renewing state

2024-04-29 11:34:27 upnp[22540]: <6> 217505 Service stop

2024-04-29 11:34:25 remote-management[22221]: <6> 282505 Service stop

2024-04-29 11:34:16 qos[21460]: <6> 259504 Service start

2024-04-29 11:34:16 qos[21460]: <6> 259503 Function disabled

2024-04-29 11:34:16 nat[21113]: <6> 211501 Initialization succeeded

2024-04-29 11:34:16 qos[21460]: <6> 259505 Service stop

2024-04-29 11:34:14 nat[21113]: <6> 211501 Initialization succeeded

2024-04-29 11:34:08 dhcpc[6446]: <6> 210054 receive ack from server with ip 192.168.8.17, options(serverid=192.168.8.2;lease=3600;subnet=255.255.248.0;router=192.168.8.1;dns=192.168.8.1 194.187.216.19;)

2024-04-29 11:34:08 dhcpc[6446]: <6> 210053 send select request with options(cliid=01/24:2f:d0:1e:2c:45:;reqip=192.168.8.17;serverid=192.168.8.2;)

2024-04-29 11:34:08 dhcpc[6446]: <6> 210052 receive offer from server with ip 192.168.8.17, options(serverid=192.168.8.2;lease=3600;subnet=255.255.248.0;router=192.168.8.1;dns=192.168.8.1 194.187.216.19;)

2024-04-29 11:34:07 dhcpc[6446]: <6> 210051 send discover with ip 0.0.0.0 and flags 80

2024-04-29 11:34:07 nat[20408]: <6> 211501 Initialization succeeded

2024-04-29 11:34:06 nat[20408]: <6> 211501 Initialization succeeded

2024-04-29 11:34:04 dhcpc[6446]: <4> 210151 receive nak options(msgtype=6;serverid=192.168.8.2;message=requested address not available;)

2024-04-29 11:34:04 dhcpc[6446]: <6> 210053 send select request with options(cliid=01/24:2f:d0:1e:2c:45:;)

2024-04-29 11:34:04 dhcpc[6446]: <6> 210058 1/2 lease passed, enter renewing state

2024-04-29 11:04:19 upnp[16222]: <6> 217505 Service stop

Could this be my ISP issue or something I can fix in config? Thx

2 Reply

Marvin_S

2024-04-30 02:21:04

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Registered: 2022-05-09

Re:Losing internet connectivity

2024-04-30 02:21:04

@Plotva

Hi, it is hard to confirm the issue source just according to the log you shared

There are a few different cases related with unstable connection, including WAN connection unstable and wireless client devices unstable.
For WAN connection unstable (Router Internet LED turns red/orange occasionally):
1) Connect a PC directly into your modem to verify if your ISP Internet is stable.
2) Make sure the Ethernet cable between your modem and the Router is connected properly, replaced old cables with new ones.
3) Change the DNS Server of the Router, login the web management interface of the Router, go to Advanced > Network > Internet > Advanced Settings, change the two DNS Servers into 1.1.1.1 and 8.8.8.8.
For wireless client devices unstable:
1) Make sure the Router is properly placed, it should be put in open area instead of inside a cabinet or shelf.
2) Login the web management interface of the Router, go to Advanced > Wireless > Wireless Settings, change the wireless channel into another one.
3) For 2.4GHz wireless client devices, adjust 2.4GHz channel width into 20MHz, for 5G wireless client devices, adjust 5GHz channel width into 80MHz or 40MHz to avoid interference.

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Plotva

LV1

2024-04-30 06:08:47

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Re:Losing internet connectivity

2024-04-30 06:08:47

@Marvin_S

When this happens, internet LED does not change from greed to red and all devices are affected(with wifi and cable connection)

Losing internet connectivity every 30 mins

Losing internet connectivity every 30 mins

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