DECO M4 perte de connexion

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

DECO M4 perte de connexion

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
DECO M4 perte de connexion
DECO M4 perte de connexion
2024-04-23 17:01:26
Tags: #Firmware Update #connexion
Model: Deco M4  
Hardware Version:
Firmware Version: 1.6.2 build 20240308

Bonjour,

J'ai recemment mis à jours mes deco M4 et je constate des pertes de connexion reguliere, y compris en filaire. Comment peut on resoudre ce probleme, merci d'avance

 

  0      
  0      
#1
Options
5 Reply
Re:DECO M4 perte de connexion
2024-04-24 06:44:17

  @Alex_3333 

Hi, have you noticed any Deco M4 turn red during the disconnection?

It is suggested to refer to the following suggestions:

Fix unstable connection when connected to the Deco network

Thank you very much and best regards.

 

  0  
  0  
#2
Options
Re:DECO M4 perte de connexion
2024-04-24 07:27:41 - last edited 2024-04-24 07:28:09

  @David-TP  hi, yes the light turn red, I check everything and all seems alright. The disconnections happen us the night with no special reasons

  0  
  0  
#3
Options
Re:DECO M4 perte de connexion
2024-04-24 08:47:45

  @Alex_3333 

Hi, Have you checked with the service provider to see whether they had regular network maintenance?

Or when Deco turned red, did you connect a laptop via an Ethernet cable to the ISP modem directly to see whether the internet connection is still available?

Wait for your reply.

 

  0  
  0  
#4
Options
Re:DECO M4 perte de connexion
2024-04-24 08:59:25

  @David-TP  hi, of course  my first though was a internet provider trouble. But on this side everything is fine when the deco doesn't work my not work with my connection with my provider is fine.
The deco get trouble with the WiFi and the cable 

  0  
  0  
#5
Options
Re:DECO M4 perte de connexion
2024-04-25 01:55:01

  @Alex_3333 

Thank you very much for the update.

Would you mind installing the beta firmware here to see whether it helped with the stability issue:

https://community.tp-link.com/en/home/forum/topic/651248

Wait for your reply and best regards.

  0  
  0  
#6
Options