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Archer TXE72E connects to my router but I don't have connection to the internet

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Archer TXE72E connects to my router but I don't have connection to the internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Razor_t

2024-04-01 18:05:06 - last edited 2024-04-03 02:23:34

Posts: 2

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Solutions: 1

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Registered: 2024-04-01

Archer TXE72E connects to my router but I don't have connection to the internet

2024-04-01 18:05:06 - last edited 2024-04-03 02:23:34

Tags: #Network Connectivity #Wi-Fi 6E #Windows 11

Model: Archer TXE72E

Hardware Version: V1

Firmware Version:

Hi,

I've recently purchased an Archer TXE72E and installed it on my PC (Windows 11)

Everything was working like a dream for the past week until yesterday when I couldn't connect to the internet.

My TP-Link can connect to my router which is working fine since other devices (laptops, mobiles, iPads) are connected to it without any issues, but no data is sent or received.

When I try to ping my default gateway, I get a Request timed out message.

But, as soon as I connect the adapter to my mobile hotspot, everything works perfectly and my internet access is restored. There are absolutely no issues with the mobile hotspot connection.

Things I've tried:

I've uninstalled the device and re-installed the latest drivers from the website (22.250_Win10_Win11)
I've rebooted the system several times
I've removed the router connection (forget network) and added it again
I've disabled IPV6 and re-enabled it
I've checked my router settings and there are no limits or restrictions whatsoever

I'm running out of ideas on how to troubleshoot my issue and I would appreciate any help.

1 Accepted Solution

Razor_t

LV1

2024-04-02 09:20:57 - last edited 2024-04-03 02:23:34

Posts: 2

Helpful: 2

Solutions: 1

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Registered: 2024-04-01

Re:Archer TXE72E connects to my router but I don't have connection to the internet-Solution

2024-04-02 09:20:57 - last edited 2024-04-03 02:23:34

@David-TP

Hi and thank you for getting back to me so quickly.

Do you test the adapter is unable to get internet on either 2.4GHz or 5GHz, even 6GHz?

Thanks to your question, I tested the different channels and noticed that I only had access to the internet on the 2.4GHz channel. I contacted my Internet provider and they informed me that my router doesn't support WiFi 6 and that I had to create separate channels for 2.4 and 5GHz.

Once done, my speeds went back up and I now have access to the 5GHz channels.

I just need to change my router to a new model that supports WiFi 6.

Thank you again for your help and support

Recommended Solution

2 Reply

David-TP

2024-04-02 05:59:50

Posts: 12796

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Registered: 2020-04-14

Re:Archer TXE72E connects to my router but I don't have connection to the internet

2024-04-02 05:59:50

@Razor_t

Hi, welcome to the community.

May I know the model number of your wireless router?

Do you test the adapter is unable to get internet on either 2.4GHz or 5GHz, even 6GHz?

Can I have a screenshot of the IP settings when it is connected to the router?

By the way, is Archer TXE72E the only device that couldn't get internet from the router?

Thank you very much and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

Razor_t

LV1

2024-04-02 09:20:57 - last edited 2024-04-03 02:23:34

Posts: 2

Helpful: 2

Solutions: 1

Stories: 0

Registered: 2024-04-01

Re:Archer TXE72E connects to my router but I don't have connection to the internet-Solution

2024-04-02 09:20:57 - last edited 2024-04-03 02:23:34

@David-TP

Hi and thank you for getting back to me so quickly.

Do you test the adapter is unable to get internet on either 2.4GHz or 5GHz, even 6GHz?

Once done, my speeds went back up and I now have access to the 5GHz channels.

I just need to change my router to a new model that supports WiFi 6.

Thank you again for your help and support

Archer TXE72E connects to my router but I don't have connection to the internet

Archer TXE72E connects to my router but I don't have connection to the internet

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