Home

Forums

Stories

Knowledge Base

Home Network Community > Deco > Deco units not connecting to internet but i cannot authenticate into APP without internet

< Deco

Deco units not connecting to internet but i cannot authenticate into APP without internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Deco units not connecting to internet but i cannot authenticate into APP without internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

TaranC78

2024-03-20 15:51:50

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-03-20

Deco units not connecting to internet but i cannot authenticate into APP without internet

2024-03-20 15:51:50

Tags: #Firmware Update

Model: Deco

Hardware Version:

Firmware Version:

My Deco network suddenly stopped connecting to the internet, when I connect directly into the Cable modem it works fine.

the light starts to flash red.

I tried to log onto the units with my Deco App, but it fails to open because I do not have phone data and the wifi network is not connected to the internet.

I think i have ot update the firmware and reset the DNS server settings

https://m.media-amazon.com/images/I/91y0Clb3dzS.pdf

and

https://www.tp-link.com/uk/support/faq/1855/

but i cannot seem to do this without having data on my phone...?

any help appreciated

3 Reply

David-TP

2024-03-21 03:01:27

Posts: 12796

Helpful: 1796

Solutions: 1294

Stories: 9

Registered: 2020-04-14

Re:Deco units not connecting to internet but i cannot authenticate into APP without internet

2024-03-21 03:01:27

@TaranC78

Hi, I think the Deco APP might still think you are via remote control.

Are you able to see a login page via http://tplinkdeco.net or 192.168.68.1 when the mobile phone reports "authentication failed" on the Deco APP?

It is also suggested to force stop the Deco APP and restart the mobile phone, then connect back to the Deco WiFi(even though the Wi-Fi has no internet access) and sign in to the Deco APP again.

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

TaranC78

LV1

2024-03-21 15:19:27

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-03-20

Re:Deco units not connecting to internet but i cannot authenticate into APP without internet

2024-03-21 15:19:27

@David-TP

Hi, Thanks,

I left the unit unplugged overnight, then plugged it in again and waited over 1/2 hour. At that point, the light turned green and i could connect to the internet.

i logged in and looking at the error log it shows.

Thu Mar 21 07:43:55 2024 user.warn IMPROXY: WARNING[mcast_recv_igmp@753]: Don't exist this Downstream VIF

Thu Mar 21 07:44:07 2024 daemon.err client_mgmt: client(E6-45-8C-12-AD-A8) not found in arp table disconnect_counter=0

Thu Mar 21 07:44:36 2024 user.notice IMPROXY: INFO[imp_verify_multicast_addr@245]: Group address 224.0.0.249 is Local Network Control Block

Thu Mar 21 07:44:36 2024 user.notice IMPROXY: INFO[imp_verify_multicast_addr@245]: Group address 224.0.0.251 is Local Network Control Block

Thu Mar 21 07:44:36 2024 user.notice IMPROXY: INFO[imp_verify_multicast_addr@258]: Group address 239.255.255.250 belongs to IPv4 Local Scope.

Thu Mar 21 07:44:36 2024 user.notice IMPROXY: INFO[imp_verify_multicast_addr@245]: Group address 224.0.0.252 is Local Network Control Block

Thu Mar 21 07:44:46 2024 daemon.err udhcpd[14725]: Found static lease: fa47a8c0

Thu Mar 21 07:44:46 2024 daemon.err udhcpd[14725]: my ntp server ip:162 159 200 123 d26d0294

Thu Mar 21 07:44:46 2024 daemon.err udhcpd[14725]: dhcp offer: add ntp server option

Thu Mar 21 07:44:46 2024 daemon.err udhcpd[14725]: Sending ACK to 192.168.71.250

it is workign but appears to be getting lots of errrors...?

thanks,

David-TP

2024-03-22 02:03:34

Posts: 12796

Helpful: 1796

Solutions: 1294

Stories: 9

Registered: 2020-04-14

Re:Deco units not connecting to internet but i cannot authenticate into APP without internet

2024-03-22 02:03:34

@TaranC78

Hi, Thanks for the update.

The logs seem quite normal.

I used to send logs to the engineer for interpretation, but I was told not to worry about them as long as the Deco was running well. I believe these are the typical operation logs.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

Deco units not connecting to internet but i cannot authenticate into APP without internet

Deco units not connecting to internet but i cannot authenticate into APP without internet

Information

Voters 0

Tags