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CRC error after an hour working and internet not working anymore

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CRC error after an hour working and internet not working anymore

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
CRC error after an hour working and internet not working anymore
CRC error after an hour working and internet not working anymore
2023-12-13 19:47:54
Model: TD-W8961N  
Hardware Version: V4
Firmware Version:

Hello everyone

 

I have TD-W8961N 

 

I had many issues in using ADSL at home with this device, we changed the device and after a week our internet was disconnected,

the problem was about the CRC error, After an hour modem was ON, and I saw the crc was about 1000 or above, and my ping to 1.1.1.1 or 4.2.2.4 was timed out!

I had to reboot the modem from the web console so after 2 minutes it worked until it crashed again,

 

Now I I borrowed another modem, and after 3 days, I'm still connected with no issues,

 

Would you please tell me how should I fix this?

Why it is generating CRC error?

 

*Note: I did not change anything in my environment, except the modem, so the phone cable, spliter and ... are the same.

*I upgrade to the latest firmware but still have a problem with

 

Thanks for this froum

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#1
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6 Reply
Re:CRC error after an hour working and internet not working anymore
2023-12-14 07:09:22

  @raha_ab 

 

Hi, when the issue happens, is ADSL status and Internet status still show up? all client devices lose internet access at the same time, right?

Please share with us the screenshot of the whole Status page and also the system log file

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#2
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Re:CRC error after an hour working and internet not working anymore
2023-12-14 13:21:29

  @Sunshine Yes, Exactly 

I connected my modem again and removed the new modem, now the crc is around 27 after 6 hours of working

But in my ping, I see lots of Lost packet

I let you know about this 

 

Thanks

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#3
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Re:CRC error after an hour working and internet not working anymore
2023-12-16 07:33:44

  @raha_ab 

This is it:

 

12/16/2023 1:25:40> dns2str too long 33
12/16/2023 1:25:40> dns2str too long 0
12/16/2023 1:25:40> dns2str too long 37
12/16/2023 1:25:40> dns2str too long 164
12/16/2023 1:25:40> dns2str too long 55
12/16/2023 1:25:40> dns2str too long 36
12/16/2023 1:25:40> dns2str too long 30
12/16/2023 1:25:40> dns2str too long 19
12/16/2023 1:25:40> dns2str too long 66
12/16/2023 1:25:40> dns2str too long 31
12/16/2023 1:25:40> dns2str too long 43
12/16/2023 1:25:40> dns2str too long 33
12/16/2023 1:25:40> dns2str too long 18
12/16/2023 1:25:40> dns2str too long 4
12/16/2023 1:25:40> dns2str too long 14
12/16/2023 1:25:40> dns2str too long 25
12/16/2023 1:25:40> dns2str too long 19
12/16/2023 1:25:40> dns2str too long 0
12/16/2023 1:25:40> dns2str too long 31
12/16/2023 1:25:40> dns2str too long 30
12/16/2023 1:25:40> dns2str too long 20
12/16/2023 1:25:40> dns2str too long 45
12/16/2023 1:25:40> dns2str too long 10
12/16/2023 1:25:40> dns2str too long 4
12/16/2023 1:25:40> dns2str too long 12
12/16/2023 1:25:40> dns2str too long 7
12/16/2023 1:25:40> dns2str too long 21
12/16/2023 1:25:56> netMakeChannDial: err=-3000 rn_p=8046a7d8

 

Device Information

Traffic Statistics

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#4
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Re:CRC error after an hour working and internet not working anymore
2023-12-16 07:39:11

  @raha_ab 

This log blog restarting the modem

1/1/2000 0:1:41> ADSL: UP
1/1/2000 0:1:42> netMakeChannDial: err=-3000 rn_p=8046a7d8
1/1/2000 0:1:42> MPOA Link Up
1/1/2000 0:1:42> PPPoE: Send PADI
1/1/2000 0:1:44> Last errorlog repeat 1 Times
1/1/2000 0:1:44> netMakeChannDial: err=-3000 rn_p=8046a7d8
1/1/2000 0:1:49> Last errorlog repeat 4 Times
1/1/2000 0:1:49> PPPoE: Send PADI
1/1/2000 0:1:49> PPPoE: Recieve PADO
1/1/2000 0:1:49> PPPoE: Send PADR
1/1/2000 0:1:49> PPPoE: Recieve PADS
1/1/2000 0:1:49> PAP Authentication Successful
1/1/2000 0:1:49> ppp_ready: ch:804c1f04, iface:803ea98c
1/1/2000 0:1:49> netMakeChannDial: err=-3000 rn_p=8046a7d8
1/1/2000 0:1:49> PPP get IP Address:188.253.67.167
1/1/2000 0:1:49> PPP gateway:5.202.112.165
1/1/2000 0:1:49> PPP subnetmask:255.255.255.255
1/1/2000 0:1:49> PPP primary DNS:5.202.100.100
1/1/2000 0:1:49> PPP secondary DNS:5.202.100.101
1/1/2000 0:1:49> SNMP TRAP 3: link up
1/1/2000 0:1:49> Accept() fail
1/1/2000 0:1:50> Last errorlog repeat 1 Times
1/1/2000 0:1:50> netMakeChannDial: err=-3000 rn_p=8046a7d8
1/1/2000 0:2:10> Last errorlog repeat 17 Times
1/1/2000 0:2:10> sending request to NTP server(85)
1/1/2000 0:2:10> received from NTP server(85)
12/16/2023 11:6:43> Adjust time to 657d84c3
12/16/2023 11:6:43> adjtime task pause 1 day

 

Device Information

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#5
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Re:CRC error after an hour working and internet not working anymore
2023-12-16 07:41:07

  @raha_ab 

1/1/2000 0:1:42> netMakeChannDial: err=-3000 rn_p=8046a7d8
1/1/2000 0:1:42> MPOA Link Up
1/1/2000 0:1:42> PPPoE: Send PADI
1/1/2000 0:1:44> Last errorlog repeat 1 Times
1/1/2000 0:1:44> netMakeChannDial: err=-3000 rn_p=8046a7d8
1/1/2000 0:1:49> Last errorlog repeat 4 Times
1/1/2000 0:1:49> PPPoE: Send PADI
1/1/2000 0:1:49> PPPoE: Recieve PADO
1/1/2000 0:1:49> PPPoE: Send PADR
1/1/2000 0:1:49> PPPoE: Recieve PADS
1/1/2000 0:1:49> PAP Authentication Successful
1/1/2000 0:1:49> ppp_ready: ch:804c1f04, iface:803ea98c
1/1/2000 0:1:49> netMakeChannDial: err=-3000 rn_p=8046a7d8
1/1/2000 0:1:49> PPP get IP Address:188.253.67.167
1/1/2000 0:1:49> PPP gateway:5.202.112.165
1/1/2000 0:1:49> PPP subnetmask:255.255.255.255
1/1/2000 0:1:49> PPP primary DNS:5.202.100.100
1/1/2000 0:1:49> PPP secondary DNS:5.202.100.101
1/1/2000 0:1:49> SNMP TRAP 3: link up
1/1/2000 0:1:49> Accept() fail
1/1/2000 0:1:50> Last errorlog repeat 1 Times
1/1/2000 0:1:50> netMakeChannDial: err=-3000 rn_p=8046a7d8
1/1/2000 0:2:10> Last errorlog repeat 17 Times
1/1/2000 0:2:10> sending request to NTP server(85)
1/1/2000 0:2:10> received from NTP server(85)
12/16/2023 11:6:43> Adjust time to 657d84c3
12/16/2023 11:6:43> adjtime task pause 1 day
12/16/2023 11:6:57> netMakeChannDial: err=-3000 rn_p=8046a7d8
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#6
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Re:CRC error after an hour working and internet not working anymore
2023-12-16 07:51:45

  @raha_ab 

When Tp-Link is connected to the line, it shows the SNR 15/14

But when Dlink connected, it showed the SNR 10/11

 

With tp-link I just connected under 72 hours but with dlink there is no limitation or disconnecting from internet

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#7
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Information

Helpful: 0

Views: 853

Replies: 6

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