Home Network Community > Deco > X55 Pro V1.0 - issues with V1_1.2.2 Build 20230920 & V1_1.2.3 Build 20231013
< Deco

X55 Pro V1.0 - issues with V1_1.2.2 Build 20230920 & V1_1.2.3 Build 20231013

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

X55 Pro V1.0 - issues with V1_1.2.2 Build 20230920 & V1_1.2.3 Build 20231013

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
X55 Pro V1.0 - issues with V1_1.2.2 Build 20230920 & V1_1.2.3 Build 20231013
X55 Pro V1.0 - issues with V1_1.2.2 Build 20230920 & V1_1.2.3 Build 20231013
2023-12-11 03:46:46 - last edited 2024-02-18 21:08:21
Tags: #Firmware Update #Deco Ethernet Backhaul #IoT Network #IPv6
Model: Deco X55 Pro  
Hardware Version: V1
Firmware Version: 1.2.1 Build 20230829

Hello,

I have run into issues with the following:

Deco X55 Pros will go offline randomly, main modem is still online when the Deco X55s go offline. All of them will show a red status light. The only way to have them go back online is to hard reset all the Deco X55s. This will fix it temporarily from anywhere from 24 to 72 hours. Then it will go offline again. 

This occured for both V1_1.2.2 Build 20230920 & V1_1.2.3 Build 20231013. The only recent change prior to updating to either of these two versions was that I allocated all my smart home devices into an IoT network. This uses a seperate name and password for the network. I also enabled ipV6 along with priority devices. 

Past that, the system was stable on 1.2.1 for about a month with no issues. 

I'm looking to see if there is any fixes. 


 

  3      
 
  3      
 
#1
Options
1 Accepted Solution
Re:X55 Pro V1.0 - issues with V1_1.2.2 Build 20230920 & V1_1.2.3 Build 20231013-Solution
2024-02-18 20:49:06 - last edited 2024-02-18 21:08:21

  @Hmajd 

I ended up selling it to a friend. This issue arises when you use the ethernet backhaul.

Recommended Solution
  0  
  0  
#7
Options
7 Reply
Re:X55 Pro V1.0 - issues with V1_1.2.2 Build 20230920 & V1_1.2.3 Build 20231013
2023-12-12 09:35:38

  @shirousagi88 

Hi, Thank you very much for the feedback.

I noticed you have submitted a support ticket as well.  When I checked your TP-link email ID, I noticed you have downgraded back to 1.2.1.

So has the disconnection issue stopped after reverting back to 1.2.1?

 

May I know who is your internet service provider and can I have the model number of the cable modem?

Our engineers would love to help us locate issue. If possible, You could try to update the firmware to the latest 1.2.3 again, then when the internet dropped out again, could you please reply the support ticket #TKID231216758 with the following details:

1. A screenshot of the  IPV4 settings under Deco APP>More>Advanced.

2. Please save a copy of the system log from web UI when the main Deco turned to solid red again.(Please do not reboot/restart Deco before saving the system logs)

 

Thank you very much and best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
  0  
  0  
#2
Options
Re:X55 Pro V1.0 - issues with V1_1.2.2 Build 20230920 & V1_1.2.3 Build 20231013
2023-12-15 23:25:10

I am unable to send you either of those because it says an illegal link is detected.

  0  
  0  
#3
Options
Re:X55 Pro V1.0 - issues with V1_1.2.2 Build 20230920 & V1_1.2.3 Build 20231013
2023-12-15 23:25:39

  @David-TP 

 

1. A screenshot of the  IPV4 settings under Deco APP>More>Advanced.

 

 

  0  
  0  
#4
Options
Re:X55 Pro V1.0 - issues with V1_1.2.2 Build 20230920 & V1_1.2.3 Build 20231013
2023-12-15 23:28:48

  @David-TP 
2. Please save a copy of the system log from web UI when the main Deco turned to solid red again.(Please do not reboot/restart Deco before saving the system logs)

Please direct me on how to upload this file.



  0  
  0  
#5
Options
Re:X55 Pro V1.0 - issues with V1_1.2.2 Build 20230920 & V1_1.2.3 Build 20231013
2024-02-18 19:06:07 - last edited 2024-02-18 19:24:43

  @shirousagi88 a couple of questions please.....

 

it says above you downgraded??? How did you do that and did it fix the problem??

 

Ive ordered x55 pros and they still havent arrived. I want to make sure how I can get them to 1.2.1

  0  
  0  
#6
Options
Re:X55 Pro V1.0 - issues with V1_1.2.2 Build 20230920 & V1_1.2.3 Build 20231013-Solution
2024-02-18 20:49:06 - last edited 2024-02-18 21:08:21

  @Hmajd 

I ended up selling it to a friend. This issue arises when you use the ethernet backhaul.

Recommended Solution
  0  
  0  
#7
Options
Re:X55 Pro V1.0 - issues with V1_1.2.2 Build 20230920 & V1_1.2.3 Build 20231013
2024-02-18 21:10:44

  @shirousagi88 ok, so you didn't downgrade the firmware and it didn't fix the problem? If so, is anyone happy with deco's?

  0  
  0  
#8
Options

Information

Helpful: 3

Views: 890

Replies: 7

Tags

Firmware Update Deco Ethernet Backhaul IoT Network IPv6
Related Articles
Change x55 pro fropm PPPoE to DHCP
174 0
 Deco X55 Pro
754 0
 Deco X55 Pro ethernet speed limited
823 0
 What is the dbi (gain) for the antenas on the X55, X55 pro and XE75 pro?
485 0
Deco X55 & x55 Pro compatibility
167 0
 Need help setting up a Deco X55 pro mesh to work with my Verizon 5G home internet
1811 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.