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Not getting correct upload speed and having high upload ping

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Not getting correct upload speed and having high upload ping

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Fryn

2023-12-07 12:27:32 - last edited 2023-12-11 10:25:03

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2023-12-07

Not getting correct upload speed and having high upload ping

2023-12-07 12:27:32 - last edited 2023-12-11 10:25:03

Tags: #Network Connectivity #Bandwidth Control/QoS

Model: Deco M5

Hardware Version: V3

Firmware Version: 1.7.3 Build 20230906 Rel. 59213

Hi,

Need help troubleshoot my Deco M5. Recently I thought my issue is on the ISP side but it seems the issue im currently having is on the Deco M5

my expected speed is 600 Mbps for both download and upload, I'm getting the expected speed when i'm connected directly to my ISP Router but when i connect to Deco M5

my speed is 600 Mbps / 2 ping for Download and 300-400 Mbps / 20-300 ping for Upload

1 Accepted Solution

David-TP

2023-12-08 10:17:54 - last edited 2023-12-11 10:25:03

Posts: 12810

Helpful: 1800

Solutions: 1294

Stories: 9

Registered: 2020-04-14

Re:Not getting correct upload speed and having high upload ping-Solution

2023-12-08 10:17:54 - last edited 2023-12-11 10:25:03

@Fryn

Hi, welcome to the community.

May I know who is your internet service provider?

Would you get the same speedtest result via "Test Internet Speed" on the Deco APP?

Please also confirm QOS has been set to 1000 m/s for download and upload.

I see there is an ISP router, and it is suggested to set Deco into Access Point mode to see whether it made any difference to the upload speed:

How to set up Deco to work in Access Point mode

Thank you very much and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

Recommended Solution

1 Reply

David-TP

2023-12-08 10:17:54 - last edited 2023-12-11 10:25:03

Posts: 12810

Helpful: 1800

Solutions: 1294

Stories: 9

Registered: 2020-04-14

Re:Not getting correct upload speed and having high upload ping-Solution

2023-12-08 10:17:54 - last edited 2023-12-11 10:25:03

@Fryn

Hi, welcome to the community.

May I know who is your internet service provider?

Would you get the same speedtest result via "Test Internet Speed" on the Deco APP?

Please also confirm QOS has been set to 1000 m/s for download and upload.

I see there is an ISP router, and it is suggested to set Deco into Access Point mode to see whether it made any difference to the upload speed:

How to set up Deco to work in Access Point mode

Thank you very much and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

Not getting correct upload speed and having high upload ping

Not getting correct upload speed and having high upload ping

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