Router freezes after joining Teams call
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Good Morning!!
After upgrading to the firmware version 1.3.2 Build 20230906 rel.52143(5553), I've been experiencing issues when joining Microsoft Teams calls. The router froze twice and had to be rebooted in both occasions.
It never happened before, with previous FW versions.
Thanks!
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Hi, thank you very much for posting on TP-Link Community.
May I know if the issue happens every time when you join Microsoft Teams calls or happens randomly? And when the issue happens, internet stops working and web interface cannot be accessed and no any response from the router, is that correct?
By the way, how many client devices are usually connected to the AX6000 router? and what are they?
After confirming the above details, we will forward your case to senior engineers for further debugging.
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@Sunshine Good morning!
Thank you very much for your quick answer.
I usualy have about 25 to 30 clients connected, and they are 2 desktop PC's, 4 smartphones, 1 nas server, 2 google chromecasts, 2 smartTv's, 1 AV receiver, 9 security cameras, 1 NVR recorder, 1 alarm central. Most of them are connected through ethernet, and I use 2 TP link LS-1008g for cable distribution.
Since the last FW upgrade, to version 1.3.2 is recent, I don't have further information about other situations, but, during that Teams calls, when I related the router froze, I lost both internet access and web page management.
After rebooting it worked for a few minutes more and then it happened again.
The AX6000v1 was up and running smoothly for about a week, since the FW upgrade, and during this previous week, nobody has joined any video calls..
It's curious because I had this kind of malfunction before with another router, not the AX6000. It worked perfectly for weeks, but when I joined a Teams or a Zoom call, it froze.
I really don't know what's different in terms of connectivity with this meeting apps, but, it's happening with me.
And finally, just to reinforce, I've been using the AX6000 for more than 2 years with this exact same network and this freezing behavior never happened with previous FW versions.
Thank you again for your attention!.
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Thank you very much for providing those detailed information.
To assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up.
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