AX6000 unstable
AX6000 unstable
Since this firmware deployed, the hub has been losing internet connectivity to a Virgin Media hub 3 set in modem mode. The VM hub is stable and the interconnect cable is proven good.
Failures (red lights on top of AX6000) have been more frequent. This is what is on the log after the most recent failure....
2023-08-28 12:50:23 upnp[10596]: <6> 217504 Service start
2023-08-28 12:50:22 upnp[10596]: <6> 217505 Service stop
2023-08-28 12:50:22 remote-management[10337]: <6> 282505 Service stop
2023-08-28 12:50:11 traffic-stats[8022]: <6> 269001 Clear all stats because time changed
2023-08-28 12:50:11 nat[9222]: <6> 211021 IPSEC ALG enabled
2023-08-28 12:50:11 nat[9222]: <6> 211021 L2TP ALG enabled
2023-08-28 12:50:11 nat[9222]: <6> 211021 PPTP ALG enabled
2023-08-28 12:50:11 nat[9222]: <6> 211021 SIP ALG enabled
2023-08-28 12:50:11 nat[9222]: <6> 211021 RTSP ALG enabled
2023-08-28 12:50:11 nat[9222]: <6> 211021 H323 ALG enabled
2023-08-28 12:50:11 nat[9222]: <6> 211021 TFTP ALG enabled
2023-08-28 12:50:11 nat[9222]: <6> 211021 FTP
ALG enabled
It's possible the entries above are related to the use of Tether and the router admin page, but I don't understand the time change entry.
The previous firmware version was 100% stable. Update was done via tether. Is it possible to regress?
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Hi, is your current firmware Archer AX6000(EU)_V1_1.3.2 Build 20230906?
And your ISP is Virgin Media in UK, right?
We would like to escalate your case to the support engineers, and they will help follow it up, if you are willing to do further analysis, please check your inbox and respond.
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@Sunshine thanks again for a prompt response.
Hardware Version: Archer AX6000 v1.0
Firmware Version: 1.3.2 Build 20230906 rel.52143(4555)
ISP is Virgin media. I have a Hub 3 set in modem mode which seems to be working normally. The cable between the VM Hub modem and the AX6000 seems good - no issues and speed test on AX6000 seems to report the expected bandwidth.
I have responded to the case opened by the engineers. Thanks for referral.
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