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Deco S4 - Running Speed test from speedtest.net kills the internet connection

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Deco S4 - Running Speed test from speedtest.net kills the internet connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Emsee

2023-08-11 05:25:55 - last edited 2023-08-11 05:54:16

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Registered: 2023-08-11

Deco S4 - Running Speed test from speedtest.net kills the internet connection

2023-08-11 05:25:55 - last edited 2023-08-11 05:54:16

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Model: Deco S4

Hardware Version: V2

Firmware Version: 1.5.1

I received the new hardware (3 pack) and installed this yesterday. Everything working fine. Very fast wifi connectivity.

However, I'm facing a strange behaviour where if I try to run a speed test on speedtest.net. My internet connections completely drop off.

To fix the issue, I have to unplug the ethernet port from the main deco point. Then plugging it back in after a few seconds.

This happens if I test this on speedtest.net website via laptop or speedtest.net app on mobile.

I've checked and confirm the wifi points are on the latest firmware.

If anyone can shed some light on the issue and resolution that would be great.

2 Reply

David-TP

2023-08-14 10:55:01

Posts: 12361

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Registered: 2020-04-14

Re:Deco S4 - Running Speed test from speedtest.net kills the internet connection

2023-08-14 10:55:01

@Emsee

Hi, welcome to the community.

Did the whole internet service on Deco S4 get interrupted? or just on the laptop and mobile phones?

Have you seen the main Deco turn red during the speedtest?

Please try to change the WAN DNS server on Deco to 8.8.8.8/8.8.4.4 to see whether it helped or not:

How to change DNS server settings on my Deco

And may I know your internet service provider and if possible, could you please help me run a simple test:

1. temporarily unplug Deco from the ISP modem and connect a wired laptop via Ethernet Cable to the modem directly.

2. run a speed test via speedtest.net or APP again to see whether the PC would be disconnected.

Thank you very much.

Wait for your reply.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

Lepooy

LV1

2024-01-13 11:35:02

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Registered: 2024-01-13

Re:Deco S4 - Running Speed test from speedtest.net kills the internet connection

2024-01-13 11:35:02

@David-TP any further feedback? I have the same issue, speed test through router and direct works well.

Deco S4 - Running Speed test from speedtest.net kills the internet connection

Deco S4 - Running Speed test from speedtest.net kills the internet connection

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