Solution Optimize Ethernet Connection on Deco
This Article Applies to:
Deco X20 V2
Deco X68 V1/V2
Deco X75 V1
Deco X95 V1
Deco XE75 V1
Deco XE75 Pro V1
Issue Description:
During the last few weeks, there was some feedback about the Ethernet connection issues on Deco, such as:
1. The Ethernet Backhaul on satellite Decos suddenly stopped working.
2. The Ethernet Backhaul link speed dropped from 1000 m/s to 100 m/s.
Most of the time, switching to another Ethernet port could temporarily fix the problem .
Available Solution:
The official firmware has already addressed this issue, so please ensure that your current firmware is up to date
Related Articles:
What if Ethernet Is Not Working on Deco?
What if Ethernet Backhaul Not Working?
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Hi, thank you very much for the update.
I think there might be something wrong with the hardware and the Deco needs to be replaced.
I would like to follow up on your case via email. Please check whether you can get my email later.
Best regards.
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@David-TP Just updated to 1.2.8 Build 20230901 Rel. 36505. Issue still remains
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I have the same issue on 2 of my 3 Deco XE75 and I'm on the latest firmware - 1.2.8 Build 20230901 Rel. 36505. The top port is dead. Did you figure out a fix?
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@Soloblue Good day!... No... Issue still around
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Hi, Thank you very much for your feedback.
The issue here mainly referred to the poor Ethernet link speed which has been fixed by the official firmware.
For your case, I have seen a similar one and it is more like a hardware issue.
You could refer to the suggestions here:
XE5300 Top Ethernet Port not Working
If the issue continues, it is suggested to contact the local warranty office to request warranty service.
Best regards.
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Hello,
I still have problem with my DECO XE75 Pro v1.0. It is dropping down the speed of internet throught wired connection to 100Mb. The cable from ISP is in the 2.5GB port and the computer is connected to 1Gb port. When I am near the main DECO (I have 3 of them ), the wireless connection is between 400-500 Mb, but wired is 93-97 Mb. (When I put the cable from ISP directly to the PC, the speed is about 600-700 Mb) The wireless connection from other two DECOs is also down to 90-95 Mb. (DECOs are connected together using wired connection) I am currently running at firmware 1.2.5 Build 20231226 rel. 75366
Could you help me, .. someway :)
Thanks, Marian
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I am having similar issues after updating ISP plan from 100/20 to 1000/40
The steps i followed
100/20
Tested before reboot. no change
Tested after reboot of router. No change
All testing on these steps the same speeds.
Changed the port connection on the router and got a spike in the speed. 800/20
Follow up testing it dropped back down to 100/20
Changed Cables isp to router and got a spike in the speed. 700/20
In the DECO App found QoS settings found a device with 100/20. Disabled QoS [What a pain to have the QoS disabled and saved. Did lots of reboots and swtiching to accesspoint and back to wifi router]
Testing past 30mins seems stable around now getting 950/40 on ethernet and wifi
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I have x50-5g and just upgraded from 5g to full fibre 910mb, my wifi is great around 800mb+ but my ethernet speed is only around 315mb??? I am using cat8 cables and tried various laptops and different devices, always same around 275 to 315Mb, I do not have Qos activated and could not find online what else could be causing problems ....
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