Archer MR500 daily downtime
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This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer MR500 daily downtime
I have had this modem/router for nearly two weeks. Currently 21 clients; there are two hard wired inputs. I have used this daily for the time that I have had it with around 80+ GB throughput. It could be a lot more, but somehow it got reset and now only showing 12 GB. It works extremely well for the most part; excellent WiFi and acceptable 4g reception. Once - occasionally twice - a day, it stops working, devices gradually disconnect, although even the ones still showing a very strong WiFi signal will no longer actually 'talk' to the router. All of the router lights still bright and shiny, other devices on the same provider still working - that's three telephones with Three SIMs - but no internet connection - unsurprising with no WiFi connections operable, although the directly connected devices also lose linkage. As nothing will 'talk' to it anymore, it necessitates a manual intervention, turning it off then back on again, after which it carries on as though nothing happened.
Is this something that requires returning and replacing this router, either with one of the same, or a reliable competitor, or maybe something that can be repaired or at the very least explained? I was hoping to use this instead of my cable supplier, but now I am loathe to cancel that service if this one is going to be unreliable.
I could still just return this and get another cable supplier instead of course.
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Thank you for that. When I get home I will have a look at the settings on my router.
I had wondered whether the problem occurred because of my relatively poor service provider signal, even though one would expect reactivation when the signal improved.
My devices has just failed again, so I will have to get back to reboot it ASAP.
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The last snapshots that I provided have not resulted in any resolution, so attached is today's MR500 status and system log from my latest failure. I have been fighting this device for long enough now, so it is probably time to return it and get one that will work uninterrupted. I am currently managing between two to three days between each malfunction.
I have tried to change some of the settings, but I have no expertise or knowledge regarding these, and I no longer believe that changing anything will result in a solution.
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Hi, could you please try the beta firmware mentioned in this reply?
https://community.tp-link.com/en/home/forum/topic/605538?replyId=1246796
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Is the March beta still good? I've upated to to most current version, and after 2-3 days MR500 lost Internet settings. My net provider is Orange - there are two profiles for it - IP4 and IP6 - maybe the there is a problem?
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In the UK with Smarty as a provider, the worst problem that I ever get now is an occasional slowing of incoming signal speed, which necessitates a reboot. I think that it might be my device/s confusing the modem side of the MR500; the router side never falters. I have not been able to isolate this in any way, and I am content to live with it.
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