sudden internet outage

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sudden internet outage

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
sudden internet outage
sudden internet outage
2023-07-03 13:20:50
Model: Deco X20  
Hardware Version: V3
Firmware Version: V4.6

So i was doing work yesterday and the internet suddenly cut off, for context i was using an Ethernet cable from a modem to my x20 then another one to my PC, as it was raining i thought it was only for a moment and waited for 2 hours and nothing, asked my neighbor who also have the same model and there's was fine the whole day never dropping signal.

 

so I did the following:
- Turned everything off including main modem

- Turned Modem on after a minute 

- Turned deco on

- Plugged Ethernet to deco then to PC

- Deco has WIFI Ethernet to PC doesn't

-Switched ports (thinking it might be a faulty port) Still same problem

- Plugged DECOEthernet to PC and plugged it in directly to modem

 

Now the last one switched my problems I am now getting internet on my PC but no WIFI from the X20

tried everything from resetting to not using it for the day and praying to someone up there who knows how to fix this would help me and well here I am running around my house to print stuff 

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Re:sudden internet outage
2023-07-04 03:19:51

  @JAY14 

Hi, welcome to the community.

Could you please refer to this link to see which case is quite like yours? I think it might be the first one:

Fix unstable connection when connected to the Deco network

 

And It is also suggested to refer to the suggestions in the link to see whether it helped with the current issue.

Thank you very much.

Best regards.

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