AV600 Keeps Disconnecting

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AV600 Keeps Disconnecting

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AV600 Keeps Disconnecting
AV600 Keeps Disconnecting
2023-05-02 19:14:12
Model: TL-PA4010 KIT  
Hardware Version:
Firmware Version:

I know this has been covered before, but I cannot seem to find a workable solution.


I have just installed the Powerline AV600 in order to provide Wi-Fi to my home office, which is in a detached garage not too far from the house.  The garage is on the same power circuit as the house, so a Powerline setup seemed like the obvious way to go.

 

I should say at this point that the kit works fine with ample speed for what I need to use it for when its working, however the problem is that the connection keeps...dropping...out every few minutes or so and I have to manually re-connect my devices to the network.  This makes it completely unworkable for me, as if I am online with a client and the network boots me off the call it's a disaster. 

 

I have tried:

 

- re-booting everything

- re-locating the units 

- downloading the Windows utility and switching the power saving mode off (why is this on by default?!)

- connecting wirelessly and wired, tried different Ethernet cables 

 

But still the problem persists.  It won't go for more than about 5 minutes before dropping out.

 

There's so many articles and threads on this that I am amazed this is still an issue.  This should be plug and play, it should not involve hours and hours of frustrating research and testing trying to figure out a problem that shouldn't be there.  As I say this is mega annoying as actually the setup works well and does what I need it to perfectly, apart from the fact I can't use it for more than a few minutes before my devices lose internet access of course...

 

Does anyone have any pointers on this, before I request to return these units tomorrow and look for something else?

 

Cheers!

 

 

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Re:AV600 Keeps Disconnecting
2023-05-05 05:38:19 - last edited 2023-05-05 05:39:47

  @WatchMatt 

 

Hi, for testing purpose, please try to move the two powerline adapters into one room in the main house, then check if internet works stably.

 

Besides, when you lose internet access from the powerline units, the WiFi is still connected but no internet access, or WiFi disconnects? is there any change on the LED status? especailly the powerline led which looks like a little house?

 

In addition, since you mentioned WiFi connection as well, please double-check the model number of your powerline units, TL-PA4010 doesn't have WiFi, so I guess you should have another model as well, please also check the hardware and firmware version, we will check if there is any newer firmware to update.

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