cant add old units to my new set up

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cant add old units to my new set up

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
cant add old units to my new set up
cant add old units to my new set up
2023-04-22 14:02:32 - last edited 2023-04-22 14:41:00
Model: Deco XE75  
Hardware Version:
Firmware Version:

Hi - Just bought  the new AXE5400 wifi 6 E system Deco XE75

 

Can't seem to add my older S4 units they keep flashing red and then going solid red 

 

The S4 units were working fine before the switchover. 

 

the units don't boot up blue they boot up amber then flash red after a while then go full red

 

please help

 

Thanks 

Mark 

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Re:cant add old units to my new set up
2023-04-22 18:08:30

  @3Greenhill 

 

Did you reset the old units before powering them on?   If not they will be looking for the older / existing network and that is why its going RED (cant see other deco).  

 

If its reset it should go to setup mode first.

 

 

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Re:cant add old units to my new set up
2023-04-24 16:38:06

  @Philbert 

 

Thanks - yes this worked all now set up, although keep getting drop outs and low signals occasionally,

I have optimized but still happens occasionally

 

Thansk 

Mark

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Re:cant add old units to my new set up
2023-04-24 22:28:28

  @3Greenhill 

 

If you look at the app, how strong is the signal between the Deco nodes?

 

You may find that the signal is just on the edge of good, and therefore during peak times the interference is high and performance suffers.   Moving the node a bit closer may help!

 

Feel free to post a pic of the signal strength / connection from the Deco app and we will take a look

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