Home Network Community > Deco > Deco app on new mobile does not detect the existing network once logged in
< Deco

Deco app on new mobile does not detect the existing network once logged in

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Deco app on new mobile does not detect the existing network once logged in

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco app on new mobile does not detect the existing network once logged in
Deco app on new mobile does not detect the existing network once logged in
2023-04-20 13:31:34 - last edited 2023-04-23 07:04:00
Model: Deco E4  
Hardware Version: V2
Firmware Version:

The network is working great.

 

Now I have a new mobile device, so I installed the Deco App there.

 

The problem is that once I log in, it asks me to set up a new network up, without being able to detect anything of the current setup.

 

Can you help me?

 

  2      
 
  2      
 
#1
Options
1 Accepted Solution
Re:Deco app on new mobile does not detect the existing network once logged in -Solution
2023-04-21 09:35:52 - last edited 2023-04-23 07:04:00

  @David-TP no - yesterday night I realized that I was a similar, but different email account.

I tried a different one and worked perfectly - so your question is the key> make sure about the account that is being used

Recommended Solution
  2  
  2  
#3
Options
2 Reply
Re:Deco app on new mobile does not detect the existing network once logged in
2023-04-21 03:06:03

  @DBuzzalino 

Hi, did you sign up under the same email account that is used to set up Deco?

Best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
  0  
  0  
#2
Options
Re:Deco app on new mobile does not detect the existing network once logged in -Solution
2023-04-21 09:35:52 - last edited 2023-04-23 07:04:00

  @David-TP no - yesterday night I realized that I was a similar, but different email account.

I tried a different one and worked perfectly - so your question is the key> make sure about the account that is being used

Recommended Solution
  2  
  2  
#3
Options

Information

Helpful: 2

Views: 491

Replies: 2

Related Articles
Deco Mobile App on Android Does not Display Parental Controls
3339 0
Deco P9 already well configured - Re-install Deco mobile app requires to perform a new setup!
371 0
VLC mobile won't detect Samba with XE75 PRO
204 0
 Deco TP-Link Mobile APP
559 0
Deco App cannot detect my Deco M9 Plus device (AP Mode)
978 0
 MR400 cannot detect my mobile carrier
465 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.