Archer MR500 regular internet disconnection
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Just bought an AC1200 / Archer MR500 LTE router, and put an EE sim card in it. The router doesn't last 12 hrs before internet disconnects. This has happened every day since I've had the router, which is nearly a week now.
I've tried various settings, nothing seems to work. I've searched the forum, can't find anything of help - but apologies if this has already been covered.
When internet is lost, I can connect to the internal web server on 192.168.1.1 and look at the settings, and get the log file. Looking at the log file around the time when I think I lost internet, I see this message:
2023-04-10 08:08:54 [6] 4G: ERROR: The PS registration state parse error.
No idea what it means.
Some screenshots of it in the failed state:
Can't seem to upload the log file but can paste parts of it in if it would be helpful.
Any help appreciated!
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
I made an account just to reply on this thread
This is the LAST tp-link product I'll ever buy, it's an overpriced piece of utter c***
I'll also make sure nobody in my close relationship ever deal with such awful products
Even a phone in tethering mode works better than this piece of cr**
Congrats on your sh**** product!
An ex-customer
- Copy Link
- Report Inappropriate Content
If the problem still exists after installing the beta firmware, please provide the following information, we could escalate the case to our senior engineer for further debugging:
1. When the issue happens again, please login the web interface, share with us screenshots of Advanced->Status page, Advanced->Network->Internet page.
2. When the issue happens again, please go to Advanced->System Tools->System Log page and save a log file(don't restart the router, or previous logs will be cleared)
3. Detailed description of the issue and let us know how often it happens.
- Copy Link
- Report Inappropriate Content
Hi, I'm having problem with Internet disconnecting.
I'm set to 4g only , have external directional ariel, taken smart connect off incase that was a issue.
It's the mr500 and only had it since March, roughly 3 times a day it loses connection, but all the lights still on router?.
I'm on latest Firmware.
When it's on It's great, averaging anything from 10mbps too 40mbps depending on traffic.
It's a caravan in Wales which is notoriously bad for 4g so happy with download speeds.
Provider is EE.
Any solution would be appreciated , otherwise I will send back .picking another router as good is a challenge.
Thanks I. Advance.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 22302
Replies: 93
Voters 0
No one has voted for it yet.