Deco X68 on solid red light

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Deco X68 on solid red light

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Deco X68 on solid red light
Deco X68 on solid red light
2023-04-10 07:24:13
Model: Deco X68  
Hardware Version:
Firmware Version:

I am currently using Deco X68 but it suddenly lost connection and stayed on red light. The modem I'm using is working, and I can connect to the internet using LAN on my pc. 

 

I have tried rebooting the network but it's still on red light. I have tried unplugging and replugging the Ethernet cable but also failed. I have also reset the whole connect but it failed too. I have gone to the Deco app --> advanced --> internet connection --> iP4, and there is no IP address shown. I have also tried copying MAC addresses from my pc to the app but it's still not working.


Basically I have tried every troubleshooting method but still failed to connect my Deco to a working modem.  Can anyone help.

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Re:Deco X68 on solid red light
2023-04-11 06:24:33

  @NelsonSTS 

Hi, 

It is suggested to change a different Deco to connect the ISP modem in case the original main Deco was broken.

If it did not help, please send an email to support.forum@tp-link.com with the following details:

1. may I know your internet service provider as well as the model number of the ISP modem?

2. Please save a screenshot of the IP settings on the PC when it worked well after connecting directly to the main Deco.

How to find IP address on your devices

 

Thank you very much.

Best regards.

 

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